Call Center Rep I (full-time)

Educational Employees Credit Union; Fresno (CA); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

6% employer contribution to 401k

Competitive benefits package

Job summary

Educational Employees Credit Union in Fresno, CA is seeking a friendly and professional Member Services role to deliver accurate transactions and exceptional member service. You will assist members with account activity, answer questions, and resolve concerns while upholding credit union standards.

The ideal candidate has customer service experience, strong communication and active listening skills, and a team-oriented approach.

Qualifications

• Previous customer service experience
• Strong communication and active listening skills
• Desire to provide outstanding member service
• Ability to work effectively as a team member

Responsibilities

• Efficiently and accurately process transactions and records information
• Research and resolve members concerns
• Use active listening skills to develop a rapport with members in order to provide outstanding service
• Ensure that all interactions with members and prospective members are handled professionally and accurately
• Maintain knowledgeable of credit union products and services

Skills

Customer service

Active listening

Communication

Team player

Spanish speaking a plus

Job description

Description

PAY GRADE: 19N

PAY RANGE: $19.07 - $29.59/hour

DEPARTMENT: Branch Operations

Experience the difference with Educational Employees Credit Union, the largest credit union in the Central California Valley. EECU promotes a positive work environment while providing outstanding member service. EECU offers an employer contribution of 6% to 401k as well as a competitive benefits package.

The ideal candidate will have a positive attitude, great member service/sales skills and previous experience in the financial industry.

Responsibilities of the position include:

• Efficiently and accurately process transactions and records information
• Research and resolve members concerns
• Use active listening skills to develop a rapport with members in order to provide outstanding service
• Ensure that all interactions with members and prospective members are handled professionally and accurately.
• Maintain knowledgeable of credit union products and services

Requirements

Requirements of the position include:

• A positive, upbeat attitude that affects members and teammates alike
• Ability to meet service levels & response time objectives of phone calls, emails, and other communication methods.
• Previous customer service experience
• Desire to provide outstanding member service
• Ability to respond and assist customers with inquiries and/or problem resolution
• Ability to work effectively as a team member
• Strong communication and active listening skills
• Dependable (arrive to work on time as scheduled)
• Spanish speaking a plus
• Available to work between the hours of 6:30 a.m. to 7:15 p.m. and Saturdays between 8:30 a.m. to 1:15 p.m.