Member Services Call Center Agent – Growth & Training

Kaizen Lab Inc.; Lynchburg, Northern (VA, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Positive team culture

Competitive salary & benefits

PTO and holidays

Volunteer PTO potential

Employee discounts on banking products

401(k) match & profit sharing

Long-Term Disability & Life Insurance

Training & growth opportunities

Job summary

Beacon Credit Union in Lynchburg, VA is seeking energetic Service Center Agents to be the heartbeat of our call center. You will help members with inquiries and resolve issues with a smile, delivering top-notch service and solutions.

The role includes extensive training, growth opportunities, and a benefits package designed to reward dedication. Join our team and help us keep banking simple and personal for our members.

Qualifications

• High School Diploma or equivalent required.
• Strong sales and member service skills.
• Call Center experience required. Banking/Credit Union experience a plus.

Responsibilities

• Handle customer calls with a focus on service and problem resolution.
• Assist members with banking products and services while maintaining a friendly demeanor.
• Participate in training and coaching to continuously improve customer experience.

Skills

Sales

Customer service

Call center experience

Education

High School Diploma

Job description

Beacon Credit Union in Lynchburg, VA is seeking energetic Service Center Agents to be the heartbeat of our call center. You will help members with inquiries and resolve issues with a smile, delivering top-notch service and solutions.

The role includes extensive training, growth opportunities, and a benefits package designed to reward dedication. Join our team and help us keep banking simple and personal for our members.