Service Center Agent Lynchburg, VA

Mybcu; Lynchburg (VA); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Positive team culture

Competitive salary & benefits

PTO and holidays

Volunteer PTO potential

Employee discounts on banking products

401(k) match & profit sharing

Long-Term Disability & Life Insurance

Training & growth opportunities

Zusammenfassung

Beacon Credit Union in Lynchburg, VA is seeking energetic Service Center Agents to be the heartbeat of our call center. You will help members with inquiries and resolve issues with a smile, delivering top-notch service and solutions.

The role includes extensive training, growth opportunities, and a benefits package designed to reward dedication. Join our team and help us keep banking simple and personal for our members.

Qualifikationen

• High School Diploma or equivalent required.
• Strong sales and member service skills.
• Call Center experience required. Banking/Credit Union experience a plus.

Aufgaben

• Handle customer calls with a focus on service and problem resolution.
• Assist members with banking products and services while maintaining a friendly demeanor.
• Participate in training and coaching to continuously improve customer experience.

Kenntnisse

Sales

Customer service

Call center experience

Ausbildung

High School Diploma

Jobbeschreibung

Are you ready to be the voice of our company and provide top-notch customer service with a smile?

We are looking for energetic and enthusiastic individuals to join our dynamic call center team!

ABOUT US:

Beacon Credit Union is a leading financial institution is "Dedicated to Our Member's Financial Success" by providing exceptional service and innovative banking solutions.

Why Join OUR Team?

• Positive and supportive team culture
• Competitive salary and benefits package and incentives
  
• Generous PTO and 11 Paid Holidays
• Ability to earn additional PTO through volunteer opportunities
• Employee discounts on loans and banking products
• 401(k) Employer Match and Profit-sharing potential
• 100% Bank Paid Long-Term Disability, Short-Term Disability and Life Insurance
• Learning and growing in a dynamic work environment
• First class - Orientation and Training that showcases our mission and customer service standards

Location: Lynchburg, VA

We're looking for vibrant Service Center Agents to be the heartbeat of our call center! Dive into a role where every call is an opportunity to connect and make someone's day brighter. With us, you'll enjoy the thrill of solving puzzles with your top-notch problem-solving skills and guide customers through their queries like a pro.

Perks of the Job:

• Say goodbye to monotonous workdays with our dynamic environment that keeps you on your toes.
• Creating smiles with every call.
• Learning and growing in a dynamic work environment.
• We believe in nurturing your growth, offering extensive training and coaching to help you climb the ladder to success. And it doesn't stop there. . .

QUALIFICATIONS:

• Education equivalent to a High School Degree or High School Diploma.

• Strong sales and member service skills

• Call Center experience required. Banking/Credit Union experience a plus.

Ready to answer the call?

EOE

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