Member Services & Banking Specialist

Dupaco Community Credit Union; Dubuque (IA); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

401k match

Monthly incentives

Annual incentives

Great benefits package

Job summary

Dupaco Community Credit Union in Dubuque, IA seeks a Branch Services Representative to process transactions, assist members with accounts, and educate them on products and services. You’ll engage in cross-selling, proactive outreach, and support branch operations while ensuring regulatory compliance.

You’ll enjoy benefits including a strong 401k match, competitive starting pay of $20.85 per hour, and monthly and annual incentives, with opportunities to Build a Career Worth Loving at Dupaco.

Qualifications

• High school diploma or equivalent.
• Bilingual in English and Spanish preferred.
• Previous customer service or equivalent experience.
• Cash handling experience preferred.
• Excellent interpersonal and communication skills to represent the financial institution in a positive and professional way.
• Strong problem-solving skills and an aptitude for learning new technologies.
• Strong attention to detail.

Responsibilities

• Process a variety of member transactions including deposits, withdrawals, transfers, and loan payments.
• Assist and educate members with Interactive Teller Machines (ITMs) as needed.
• Balance cash drawers and reconcile transactions at the end of the day.
• Open member accounts (checking, savings, CDs) and promote full-family membership.
• Accurately close member accounts and manage balance transfers as needed.
• Educate members on features, benefits, and fees of Dupaco products and services.
• Cross-sell Dupaco products and promote digital services to enhance member experience.
• Proactive outreach and outbound calls to members as assigned.
• Refer potential leads for Mortgage Loans, Business Loans, Insurance, and other services.
• Assist with branch operations, including opening/closing procedures and cash handling equipment.

Skills

English fluency

Spanish language

Customer service

Cash handling

Interpersonal skills

Problem solving

Education

High school diploma

Job description

Dupaco Community Credit Union in Dubuque, IA seeks a Branch Services Representative to process transactions, assist members with accounts, and educate them on products and services. You’ll engage in cross-selling, proactive outreach, and support branch operations while ensuring regulatory compliance.

You’ll enjoy benefits including a strong 401k match, competitive starting pay of $20.85 per hour, and monthly and annual incentives, with opportunities to Build a Career Worth Loving at Dupaco.