Member Experience Specialist

Dupaco Community Credit Union; Dubuque (IA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

401k match

Job summary

Dupaco Community Credit Union is seeking a Service Center Representative to deliver exceptional member experiences across phone, chat, and ITM interactions. You will build lasting relationships by understanding needs and offering Dupaco solutions while maintaining a professional image and high service standards.

You'll handle diverse inquiries, collaborate with departments to ensure top-quality care, and contribute to member satisfaction on a daily basis.

Qualifications

• Minimum high school diploma or GED.
• Strong customer service experience; call center experience preferred.
• Excellent verbal and written communication; adaptable style.
• Proactive sales mindset with goal-focused attitude.
• Ability to navigate multiple programs and dual monitors.

Responsibilities

• Be the welcoming voice of Dupaco on the front lines, building lasting member relationships.
• Provide training and support to use Dupaco's channels (phone, chat, ITM, etc.).
• Understand Dupaco products/services and offer solutions to members.
• Handle a wide range of questions and resolve member issues accurately and promptly.
• Collaborate with other departments to ensure high-quality member care.

Skills

Customer service

Communication skills

Sales mindset

Multitasking / computer use

Education

High school diploma or GED

Tools

Interactive Teller Machine (ITM)

Phone / chat support

Job description

Dupaco Community Credit Union is seeking a Service Center Representative to deliver exceptional member experiences across phone, chat, and ITM interactions. You will build lasting relationships by understanding needs and offering Dupaco solutions while maintaining a professional image and high service standards.

You'll handle diverse inquiries, collaborate with departments to ensure top-quality care, and contribute to member satisfaction on a daily basis.