Member Experience Teller

Dupaco Community Credit Union; Dubuque (IA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401k match

Starting pay $19.14/hr

Monthly and annual incentives

Benefits package

Job summary

Dupaco Community Credit Union in Dubuque, IA is seeking a Teller Service Associate to deliver courteous, professional service and to accurately handle transactions for members.

You will identify member needs, educate them on credit union products, and demonstrate how to use available technology. This role emphasizes a positive image, teamwork, and commitment to helping others while earning incentives and a competitive hourly rate.

Qualifications

• High school diploma or GED or equivalent experience.
• Customer service & cash handling experience preferred.
• Ability to exude confidence and lead by example in providing outstanding member service to members, potential members, and coworkers.
• Excellent communication skills with the ability to adjust your communication style to your audience.
• A positive attitude and strong desire to help others.
• Excellent computer skills with the ability to navigate between multiple programs.

Responsibilities

• Connecting with members and potential members by providing courteous, professional and knowledgeable service to increase member satisfaction and account usage.
• Accurately and efficiently processing transactions – such as deposits, payments, withdrawals, cashing checks, etc.
• Actively listening to identify the member’s unique needs and educating them on appropriate credit union products/ services.
• Understand the technology that is available to the members and demonstrate to them how to use it.
• Performing miscellaneous operation duties in accordance with established policies and procedures.
• Promoting a positive and professional image of the credit union.

Skills

Customer service

Cash handling

Communication

Teamwork

Education

High school diploma or GED

Tools

Computer skills

Job description

Dupaco Community Credit Union in Dubuque, IA is seeking a Teller Service Associate to deliver courteous, professional service and to accurately handle transactions for members.

You will identify member needs, educate them on credit union products, and demonstrate how to use available technology. This role emphasizes a positive image, teamwork, and commitment to helping others while earning incentives and a competitive hourly rate.