Service Center Representative (Part-time 20-24 Hours)

Dupaco Community Credit Union; Dubuque (IA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

401k match

Job summary

Dupaco Community Credit Union is seeking a Service Center Representative to deliver exceptional member experiences across phone, chat, and ITM interactions. You will build lasting relationships by understanding needs and offering Dupaco solutions while maintaining a professional image and high service standards.

You'll handle diverse inquiries, collaborate with departments to ensure top-quality care, and contribute to member satisfaction on a daily basis.

Qualifications

• Minimum high school diploma or GED.
• Strong customer service experience; call center experience preferred.
• Excellent verbal and written communication; adaptable style.
• Proactive sales mindset with goal-focused attitude.
• Ability to navigate multiple programs and dual monitors.

Responsibilities

• Be the welcoming voice of Dupaco on the front lines, building lasting member relationships.
• Provide training and support to use Dupaco's channels (phone, chat, ITM, etc.).
• Understand Dupaco products/services and offer solutions to members.
• Handle a wide range of questions and resolve member issues accurately and promptly.
• Collaborate with other departments to ensure high-quality member care.

Skills

Customer service

Communication skills

Sales mindset

Multitasking / computer use

Education

High school diploma or GED

Tools

Interactive Teller Machine (ITM)

Phone / chat support

Job description

Job Details

A Dupaco Career is different. You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose. When you get here, you’ll know that your voice is valued and heard. You'll find new and unique ways to make a positive impact just by being you. In the Service Center Representative role, you'll learn skills that will benefit you throughout your Dupaco Career and you'll find with that knowledge you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $20.85/HR, with monthly and annual incentives, and the ability to Build a Career Worth Loving.

Dupaco Difference

#DupacoDifference. https://www.youtube.com/watch?v=Oy_rZxNXcC8

Dupaco Values

Rooted in Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You

You'll Be

• The welcoming voice of Dupaco on the front lines by delivering joyful experiences and developing lasting relationships with members
• Receiving ongoing training, tools, and support to empower you to use your exceptional communication skills to engage and connect with members through various technology channels including: phone, chat, Interactive Teller Machine (ITM), and more
• Knowledgeable in a wide variety of Dupaco’s products and services to enrich the lives of our members through evaluating and identifying needs, offering solutions, and educating them about all that we have to offer
• Answering a wide variety of questions and resolving unusual or sensitive member situations in an accurate and timely fashion
• Collaborating with various departments to ensure our members are receiving the highest quality care possible - we seek to exceed the expectations of our members & team members in every interaction, every time

You'll Need

• High school diploma or equivalent (i.e. GED)
• Strong customer service experience - previous call center experience is preferred, but not required
• To promote a professional image of the credit union while providing outstanding service to members, potential members, and coworkers
• Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience
• Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens
• Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals
• The ability to work Monday through Friday between the hours of 11:00 AM - 3:00 PM, and some Saturdays 8:30 AM - 12:30 PM on a rotational schedule