Service Center Representative

Dupaco Community Credit Union; Dubuque (IA); On-site; USD 50,781,000 - 68,705,000; Full time

Benefits offered by this job

401k match

Monthly incentives

Annual incentives

Career growth opportunities

Job summary

Dupaco Community Credit Union in Dubuque, IA is hiring a Service Center Representative. You will be the welcoming voice on the front lines, building lasting member relationships and delivering joyful experiences across channels like phone, chat, and ITM.

The role emphasizes customer service excellence and a professional image. You will learn Dupaco products, assist members, resolve issues accurately, and collaborate with other departments to ensure high-quality care.

Qualifications

• High school diploma or GED.
• Strong customer service experience; call center experience preferred.
• Professional image with outstanding service to members and coworkers.
• Excellent verbal and written communication; adapt to audience.
• Excellent computer skills; navigate multiple programs and dual screens.
• Positive energy, openness to coaching, and a proactive sales mindset.
• Ability to work Monday–Friday, 8:00 AM–6:00 PM, with some Saturdays 8:30 AM–12:30 PM on rotation.

Responsibilities

• Be the welcoming voice of Dupaco on the front lines by delivering joyful experiences and developing lasting relationships with members.
• Provide support through multiple channels including phone, chat, and ITM to connect with members.
• Educate members about Dupaco products and services to meet their needs.
• Respond to questions and resolve member issues accurately and promptly.
• Collaborate with departments to ensure high-quality member care.

Skills

Customer service

Communication skills

Computer skills

Sales mindset

Professional image

Education

High School diploma or GED

Job description

DBQ Operations | Voices
1000 Jackson St
Dubuque, IA 52001, USA

DBQ Operations | Voices
1000 Jackson St
Dubuque, IA 52001, USA

Marion
5970 Carlson Way
Marion, IA 52302, USA

Marion
5970 Carlson Way
Marion, IA 52302, USA

Grimes 1st St
1701 E 1st St
Grimes, IA 50111, USA

Grimes 1st St
1701 E 1st St
Grimes, IA 50111, USA

A Dupaco Career is different. You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose. When you get here, you’ll know that your voice is valued and heard. You’ll find new and unique ways to make a positive impact just by being you. In the Service Center Representative role, you'll learn skills that will benefit you throughout your Dupaco Career and you'll find with that knowledge you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $20.85/HR, with monthly and annual incentives, and the ability to Build a Career Worth Loving.

Dupaco Values: Demonstrates Dupaco Values: Rooted in Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You

You’ll be:

• The welcoming voice of Dupaco on the front lines by delivering joyful experiences and developing lasting relationships with members
• Receiving ongoing training, tools, and support to empower you to use your exceptional communication skills to engage and connect with members through various technology channels including: phone, chat, Interactive Teller Machine (ITM), and more
• Knowledgeable in a wide variety of Dupaco’s products and services to enrich the lives of our members through evaluating and identifying needs, offering solutions, and educating them about all that we have to offer
• Answering a wide variety of questions and resolving unusual or sensitive member situations in an accurate and timely fashion
• Collaborating with various departments to ensure our members are receiving the highest quality care possible – we seek to exceed the expectations of our members & team members in every interaction, every time

You’ll need:

• High school diploma or equivalent (i.e. GED)
• Strong customer service experience - previous call center experience is preferred, but not required
• To promote a professional image of the credit union while providing outstanding service to members, potential members, and coworkers
• Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience
• Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens
• Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals
• The ability to work Monday through Friday between the hours of 8:00 AM – 6:00 PM, and some Saturdays 8:30 AM - 12:30 PM on a rotational schedule

Qualifications

Skills

Behaviors

Preferred

Enthusiastic

Shows intense and eager enjoyment and interest

Team Player

Works well as a member of a group

Innovative

Consistently introduces new ideas and demonstrates original thinking

Motivations

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Experience

Preferred

Customer Service

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.