Member Services Attendant - Summer 2027

Whitetail Club; McCall (ID); On-site; USD 35,000 - 50,000; Full time

Job summary

Whitetail Club in McCall, Idaho seeks a dedicated Member Services team member to ensure an unforgettable service experience for members and guests. Key responsibilities include greeting members, assisting them with various recreational activities, and maintaining the cleanliness of the facilities.

Ideal candidates will have relevant service experience, strong communication skills, and the ability to multi-task effectively. A high school diploma and valid driver’s license are required for this role.

Qualifications

• Forbes/AAA 3/4 star/diamond service experience.
• Ability to communicate effectively with customers.
• Valid driver's license with a clean driving record.

Responsibilities

• Greet and welcome members to the facilities.
• Assist members with activities like fishing or biking.
• Maintain cleanliness of club facilities and amenities.

Skills

Customer service

Multi-tasking

Communication

Knowledge of Microsoft Office

Education

High school diploma or equivalent

Job description

Member Services Summary

Our Member Services Team ensures that our members’ and their guests’ requests and need are fulfilled at the 5 Star/4 Diamond service level. Every member of the team is responsible for conveying a positive and unforgettable service experience. The team holds responsibility for recreation equipment, fitness centre/tennis pavilion and poolside service, transportation, concierge and outdoor services. A key part of every associate’s responsibilities is to serve as a Shore Lodge/Whitetail ambassador, engaging the guest and other associates at every opportunity.

Standard Specifications

Frequent weekend and holiday work. Varied hours of operation.

What You Get To Do

• Greet and welcome members to the facilities in accordance with our Forbes level of service
• Assist members with the orientation of Whitetail Club and all its facilities and amenities
• Maintain the general cleanliness of the Fish & Swim Club and Clubhouse exterior and interior, Whitetail Club Park, game rooms, workout facility and indoor tennis pavilion
• Assist members with fishing, mountain biking, Nordic skiing, sledding or other outdoor activities
• Maintain the pool, hot tub and locker rooms with towels, organise chairs, umbrellas and tables
• Maintain Whitetail Club transportation vehicles
• Perform valet parking if requested and fulfil transportation requests for members
• Assist the Marina and Guest Services when needed
• Monitor the Club amenities for cleanliness and orderliness
• Adhere to company policies, procedures and standards
• Perform other duties and responsibilities as assigned
• Be knowledgeable in Club events and programmes

Requirements

• Relevant Forbes/AAA, 3/4 star/diamond service experience in a like property
• High school diploma or equivalent education
• Ability to multi‑task while providing superior customer service
• Ability to convey an exemplary level of service by communicating effectively with and receiving information from members, guests and coworkers
• Possess a clean driving record and valid driver’s licence
• General knowledge of all Microsoft Office applications
• Previous guest service experience