Member Services Attendant - Summer 2027

Shore-Lodge-Whitetail-LLC; McCall (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

Shore Lodge/Whitetail seeks a proactive Member Services Associate to ensure guests and members receive Forbes-level service across resort facilities.

You will greet guests, orient them to Whitetail Club amenities, and maintain cleanliness across multiple areas while assisting with outdoor activities and transportation needs.

Qualifications

• Forbes/AAA, 3/4 star/diamond service experience in a like property.
• High School Diploma or equivalent.
• Ability to multi-task while delivering superior customer service.
• Exemplary communication with members, guests and coworkers.

Responsibilities

• Greet and welcome members to the facilities at Forbes level of service.
• Assist members with orientation of Whitetail Club and all facilities and amenities.
• Maintain the cleanliness of the Fish & Swim Club, Clubhouse exterior and interior, Whitetail Club Park, game rooms, workout facility and indoor tennis pavilion.
• Assist members with fishing, mountain biking, Nordic skiing, sledding or other outdoor activities.
• Maintain pool, hot tub and locker rooms; organize chairs, umbrellas and tables.
• Maintain Whitetail Club transportation vehicles; perform valet parking as requested.
• Assist the Marina and Guest Services when needed.
• Monitor club amenities for cleanliness and orderliness.
• Adhere to company policies, procedures, and standards.
• Perform other duties as assigned.
• Be knowledgeable in Club events and programs.

Skills

Forbes/AAA service experience

Customer service excellence

Multi-tasking

Effective communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Description

MEMBER SERVICES SUMMARY:

Our Member Services Team ensures that our members’ and their guests’ requests and needs are fulfilled at 5 Star/4 Diamond service level. Every member of the team is responsible for conveying a positive and unforgettable service experience. Our Member Services team holds responsibility for the following: Recreation equipment, fitness center/tennis pavilion and poolside service, transportation, concierge and outdoor services. A key part of every associate’s responsibilities is to serve as a Shore Lodge/Whitetail ambassador, engaging the guest and other associates at every opportunity.

STANDARD SPECIFICATIONS:

Frequent weekend and holiday work. Varied hours of operation.

WHAT YOU GET TO DO:

• Greet and welcome members to the facilities in accordance with our Forbes level of service
• Assist members with the orientation of Whitetail Club and all its facilities and amenities
• Maintain the general cleanliness of the Fish & Swim Club and Clubhouse exterior and interior, Whitetail Club Park, game rooms, workout facility and indoor tennis pavilion
• Assist members with fishing, mountain biking, Nordic skiing, sledding or other outdoor activities
• Maintain the pool, hot tub and locker rooms with towels, organize chairs, umbrellas and tables
• Maintain Whitetail Club transportation vehicles
• Perform valet parking if requested and fulfill transportation requests for members
• Assist the Marina and Guest Services when needed
• Monitor the Club amenities for cleanliness and orderliness
• Adhere to Company policies, procedures, and standards
• Perform other duties and responsibilities as assigned
• Be knowledgeable in Club events and programs

Requirements

WHAT YOU NEED TO BE SUCCESSFUL:

• Relevant Forbes/AAA, 3/4 star/diamond service experience in a like property
• High School Diploma or equivalent Education
• Ability to multi-task while providing superior customer service
• Ability to convey an exemplary level of service by communicating effectively with and receiving information from members, guests and coworkers
• Possess a clean driving record and valid driver’s license
• General knowledge of all Microsoft Office Applications
• Previous Guest Service Experience