Member Services Attendant

Whitetail Club; McCall (ID); On-site; USD 36,000 - 48,000; Full time

Job summary

Whitetail Club in McCall, Idaho, seeks a personable Member Services Associate to greet members, orient them to facilities, and ensure pristine conditions across outlets and amenities. You’ll help with water/outdoor equipment, coordinate activities, and support guests with transportation needs.

Ideal candidates have at least 6 months in high-end resort or private club customer service, strong communication, and a clean driving record.

Qualifications

• 6 months of relevant customer engagement experience in a high-end resort or private club.
• Ability to convey exemplary level of service to members, guests and coworkers.
• Ability to multi-task while delivering superior customer service.
• Clean driving record and valid driver’s license.

Responsibilities

• Greet and welcome members to the facilities in accordance with 5-star service.
• Assist members with orientation of Whitetail Club, its facilities and amenities.
• Maintain the general cleanliness of exterior and interior outlets, park, workout facilities and amenities.
• Set up and track amenities such as paddleboards, kayaks, paddles and life vests.
• Assist members with outdoor activities like fishing, mountain biking, Nordic skiing or sledding.
• Restock towels, rake beaches daily and remove trash.
• Perform valet parking and fulfill transportation requests for members and guests.
• Maintain pool, hot tub and locker rooms with towels; organize chairs, umbrellas and tables.
• Maintain Whitetail Club transportation vehicles.
• Monitor club amenities for cleanliness, orderliness and functionality.
• Assist members at residences with varied needs as requested.
• Be knowledgeable about Club events and programs.
• Support other club or lodge departments as needed and adhere to policies.

Skills

Customer service

Communication

Multi-tasking

Driving license

Job description

WHO ARE WE?

Whitetail Club is the premier private community in the Pacific Northwest. The allure of this hidden gem in McCall, Idaho stems from the natural luxuries of the area, which are at once action-packed and serene. Seasons here present their own prospects for adventure and relaxation - from thrilling ski runs lauded by National Geographic to ancient hot springs, come experience luxury on the edge of the wild.

WHO ARE WE?

Whitetail Club is the premier private community in the Pacific Northwest. The allure of this hidden gem in McCall, Idaho stems from the natural luxuries of the area, which are at once action-packed and serene. Seasons here present their own prospects for adventure and relaxation - from thrilling ski runs lauded by National Geographic to ancient hot springs, come experience luxury on the edge of the wild.

Member Services Summary

Our Member Services Team ensures that our members’ and their guests’ needs are fulfilled at an exemplary service level. This team conveys a positive and unforgettable service experience while engaging with regard to, recreation equipment, fitness center/tennis pavilion and poolside service, transportation, concierge and outdoor services and other special requests.

What You Get To Do

• Greet and welcome members to the facilities in accordance with our 5-star service
• Assist members with orientation of Whitetail Club, its facilities and amenities
• Maintain the general cleanliness of exterior and interior Whitetail Club outlets, Whitetail Club Park, game rooms, workout facility, indoor tennis pavilion and amenities
• Set up, track amenities such as; paddleboards, kayaks, paddles, life vests, and other water/sand toys
• Assist members with fishing, mountain biking, Nordic skiing, sledding or other outdoor activities
• Restock towels, rake beaches daily and remove trash
• Perform valet parking and fulfill transportation requests for members and guests
• Maintain the pool, hot tub and locker rooms with towels, organize chairs, umbrellas and tables
• Maintain Whitetail Club transportation vehicles
• Monitor Club amenities for cleanliness, orderliness and functionality
• Upon request help members at their residences with varied needs
• Be knowledgeable in Club events and programs
• Assist other Club or lodge departments as needed, this position supports every team member
• Adhere to company policies, procedures, and standards and perform other duties as assigned

Requirements

WHAT YOU NEED TO BE SUCCESSFUL:

• 6 months of relevant customer engagement experience in a high-end resort, or private club preferred.
• Ability to convey an exemplary level of service by communicating effectively with and receiving information from members, guests and coworkers
• Ability to multi-task while providing superior customer service
• Possess a clean driving record and valid driver’s license