Member Services Associate Student

University of North Dakota; Grand Forks (ND); On-site; USD 15,000 - 22,000; Part time

Job summary

University of North Dakota Wellness Center is seeking a part-time Member Services Associate to greet members, check in guests, and promote memberships. This non-benefited role is limited to UND students and requires 5-20 hours per week, with no remote work available and no hybrid arrangements.

You will handle sales, provide information about programs, and assist with events while supporting facility operations and safety procedures.

Qualifications

• Basic computer skills.
• Good interpersonal and customer service skills.
• Ability to enforce policies, safety and emergency procedures.
• Ability to handle stressful situations.
• Must be able to work evenings and weekends.
• CPR/First Aid/AED training within 2 weeks of hire.

Responsibilities

• Promote and sell memberships to prospective members.
• Serve as a resource with up-to-date information on Wellness Center programs.
• Assist with events registration and participation.
• Assist with facility operations including equipment setup/teardown and cleaning.
• Operate front desk and process transactions via POS system.
• Maintain cleanliness of the front desk and facility entrance.
• Complete daily tasks and shift reports.
• Attend team meetings and trainings.

Skills

Customer service

Cash handling

Point-of-sale

Tools

POS software

Job description

Salary/Position Classification

• $13.50 hourly, Non-Exempt (Eligible for overtime)
• 5-20 hours per week
• 100% Remote Work Availability: No
• Hybrid Work Availability (requires some time on campus): No

Purpose of Position

Member Services Associates are responsible for a variety of tasks at the Wellness Center, including greeting and checking in members and guests, promoting membership sales, submitting work orders, cleaning duties, and providing all-around exceptional service to UND Wellness Center members and guests.

This is a part‑time, non‑benefited position. Only UND students are eligible to be hired in this position.

Duties & Responsibilities

• Promote and sell memberships to prospective members.
• Serve as a resource by providing accurate and current information regarding Wellness Center and university related programs and facilities.
• Encourage and assist members to participate and register for upcoming events throughout the Wellness Center.
• Assist Facility Manager with facility operations that include equipment set up and tear down, cleaning, laundry, Outpost rentals.
• Know and enforce all Wellness Center policies and procedures.
• Complete a variety of administrator‑assigned tasks as needed, including filing and word processing.
• Perform check and credit card transactions through point‑of‑sale system.
• Implement and assist emergency procedures that include care for injured, initiation of emergency action plans, and notification of appropriate authorities.
• Operate facility management software.
• Swipe ID cards for membership verification and equipment issue.
• Attend all employee team meetings and training sessions.
• Maintain the cleanliness of the front desk and ensure the entrance to the facility remains presentable and in good working order.
• Complete daily tasks and shift reports.
• Receive mail and package deliveries for various employees of the Wellness Center.
• Serve member needs through organization, exchange, and inventory of sports and fitness equipment.
• Report all injuries, damage, equipment needs, and member issues to administrative staff thorough incident reports, shift reports, and work orders.
• Complete all cleaning and sanitation tasks as assigned to maintain a safe & healthy environment.
• Perform other duties as assigned.

Outpost Responsibilities:

• Assist with maintaining, cleaning, and organizing outdoor equipment.
• Implement opening and closing procedures for The Outpost.
• Perform check and credit card transactions through point‑of‑sale system.

Required Competencies

As a result of working in this position, the staff member will gain the following skills:

• Critical Thinking and Problem Solving
• Interpersonal Development
• Intrapersonal Development
• Professionalism

Minimum Requirements

• Ability to enforce participant policies, safety and emergency procedures, and cash handling procedures in professional manner.
• Basic computer skills.
• Good interpersonal and customer service skills.
• Ability to handle stressful situations effectively.
• Must be able to work evening and weekend hours.
• Complete PCI, HIPAA, and FERPA training within 2 weeks of hire.
• Certification in CPR/First Aid/AED, or ability to obtain within 2 weeks of hire. (Training provided by the Wellness Center at no cost for employees)
• Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identityand eligibility to work in the US and to complete the required employment eligibility verification form upon hire.This position does not support visa sponsorship for continued employment.