Member Services Associate, Mornings & Weekends

Hunter Super Techs - TurnPoint; Franklin (TN); On-site; USD 15,000 - 21,000; Part time

Job summary

Franklin YMCA is seeking a Part-time Member Services Associate for mornings and weekends. The role involves welcoming members, tours, membership questions, and assisting with registrations to create a friendly, welcoming environment.

Ideal candidates are enthusiastic about serving others, with strong communication skills and the ability to multitask in a busy front-desk setting. Flexible scheduling and reliability are important to this position.

Qualifications

• Customer service experience is preferred.
• Excellent communication and interpersonal skills.
• Willingness to work mornings and weekends and adapt to a flexible schedule.

Responsibilities

• Welcome members and guests with outstanding customer service.
• Lead tours and share information about YMCA memberships, programs, and services.
• Assist with program registration and membership transactions.
• Build meaningful relationships that help members feel connected and engaged.
• Answer questions, address concerns, and support a positive member experience.
• Support membership growth and retention efforts through outreach and engagement initiatives.

Skills

Customer service

Communication

Relationship-building

Multitasking

Tools

POS software

Job description

Franklin

Part Time

Job Description

The Franklin YMCA is Now Hiring for Member Services Associate, Mornings & Weekends

Position Type: Part-time

Pay Range starts at $13 per hour (or more depending on experience)

Though we offer flexible shifts across all locations. The following locations are seeking specific availability:

- Sumner County: Hiring for closing (4:30p – 9pm) and weekend shifts

- Northwest: Hiring for opening (4:45-9:00 AM) and weekend shifts

- Franklin: Hiring for opening shifts (4:45-9:00 AM)

Join our Membership Team and help create a welcoming, friendly experience for every person who walks through our doors! As a Member Services Associate, Mornings & Weekends , you'll be the first face members see and play an important role in helping people connect with the YMCA and all we have to offer.

What You’ll Do:

• Welcome members and guests with outstanding customer service
• Lead tours and share information about YMCA memberships, programs, and services
• Assist with program registration and membership transactions
• Build meaningful relationships that help members feel connected and engaged
• Answer questions, address concerns, and support a positive member experience
• Support membership growth and retention efforts through outreach and engagement initiatives

What We’re Looking For:

• Friendly, enthusiastic, and passionate about serving others
• Strong communication and relationship-building skills
• Organized, dependable, and able to manage multiple tasks
• Comfortable using computers and learning new software
• Comfortable standing, sitting or conduct walking tours of the building
• Availability to work a flexible schedule, including evenings and weekends
• Previous customer service or sales experience is a plus

Ready to make a difference while helping people achieve their goals? We'd love to meet you! Apply today!