Member Services Associate – Gym Front Desk & Tours

Taymax; Jacksonville (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

Taymax Group, a Planet Fitness franchisee, seeks a Member Services Representative in Jacksonville, FL. You will greet members, handle front desk duties, sign up new members and ensure a welcoming, efficient club experience.

The role focuses on customer service, membership processing, and maintaining a clean, organized club environment. Join a team dedicated to fitness and a positive member experience.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; interact positively and professionally with members and co-workers.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones and assisting callers.
• Check members into the system; sign up new members and calculate rates.
• Assist the Club Manager in counting the drawer as needed.
• Facilitate updates to member accounts; respond to questions timely.
• Maintain neatness and cleanliness of the club; perform daily tasks.
• Support in completing cleaning lists and safety checks.
• Other duties as needed by club requirements.

Skills

Customer service

Basic computer skills

Punctuality

Team player

Positive attitude

Empathy

Education

High School diploma or GED

Job description

Taymax Group, a Planet Fitness franchisee, seeks a Member Services Representative in Jacksonville, FL. You will greet members, handle front desk duties, sign up new members and ensure a welcoming, efficient club experience.

The role focuses on customer service, membership processing, and maintaining a clean, organized club environment. Join a team dedicated to fitness and a positive member experience.