Member Services Associate — Front Desk & Member Care

Mitsubishi International Corporation; North Royalton (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free YMCA membership

Employee discounts

Benefits plan including Health, Dental

Paid vacation

Job summary

YMCA of Greater Cleveland is hiring Part-Time Member Service Representatives to handle member interactions, enrollment, and payments, both by phone and in person. You will support membership sales and retention while delivering friendly, professional service at the front desk.

Occasional evening and weekend availability is required, and you will maintain accurate records, process payments, and greet members in line with YMCA guidelines to promote satisfaction and community involvement.

Qualifications

• High School Diploma or GED preferred.
• Strong customer service skills.
• Cash management experience.
• Organized and able to follow directions.
• Friendly, outgoing personality.
• Comfortable working in a membership driven environment.
• Ability to perform multiple tasks in diverse situations successfully.
• Computer and keyboarding experience.
• Strong communication skills and phone etiquette.

Responsibilities

• Process payments and maintain balanced cash drawer and receipting according to procedures.
• Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during working times.
• Apply working knowledge of membership system to job responsibilities in the following areas: data entry, maintenance, reporting, etc.
• Complete accurate data entry and maintain records on new members, renewals, program participants and guests.
• Ensure maintenance of all member resource information at front desk.
• Keep front desk and lobby area neat, clean and professional.
• Greet members / visitors according to YMCA guidelines.

Skills

Customer service

Cash handling

Multitasking

Communication skills

Computer literacy

Education

High School Diploma or GED

Job description

YMCA of Greater Cleveland is hiring Part-Time Member Service Representatives to handle member interactions, enrollment, and payments, both by phone and in person. You will support membership sales and retention while delivering friendly, professional service at the front desk.

Occasional evening and weekend availability is required, and you will maintain accurate records, process payments, and greet members in line with YMCA guidelines to promote satisfaction and community involvement.