Member Services Associate — Flexible Schedule

Peninsula Federal Credit Union; Escanaba (MI); On-site; USD 28,000 - 40,000; Full time

Job summary

Peninsula Federal Credit Union is seeking a Call Center Representative to assist members with financial transactions and inquiries, delivering prompt, courteous service. The role emphasizes accuracy, product knowledge, and opportunities to help members succeed financially.

Ideal candidates have 1–3 years of related experience with strong communication and a team-oriented mindset. Availability includes working at branch locations with flexibility in scheduling.

Qualifications

• One year to three years of related experience.
• Two-year degree or certification/licensing or vendor training courses.
• Strong communication and discretion in professional interactions.

Responsibilities

• Assist members and potential members with financial transactions, questions, concerns and requests in a prompt, courteous manner.
• Maintain accuracy in handling transactions and records.
• Identify opportunities to help members succeed financially by understanding products and services.

Skills

Effective communication

Interpersonal skills

Team-oriented mindset

Customer service

Accuracy

Conflict resolution

Education

Two-year college degree

Specialized certification or licensing

Vendor training courses

Job description

Peninsula Federal Credit Union is seeking a Call Center Representative to assist members with financial transactions and inquiries, delivering prompt, courteous service. The role emphasizes accuracy, product knowledge, and opportunities to help members succeed financially.

Ideal candidates have 1–3 years of related experience with strong communication and a team-oriented mindset. Availability includes working at branch locations with flexibility in scheduling.