Member Services Associate — Evening Shift Premium & Benefits

Paycom; Troy, Royal Oak (MI, MI); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Referral bonus program

Night shift premium

Free Black Card Membership

401(k) with match

Profit sharing

Job summary

Planet Fitness in Troy, MI is hiring a Customer Service Representative to greet members, answer phones, sign up new members, and ensure a high-quality, welcoming gym experience. The role includes tours, log updates and frequent cleaning to maintain a pristine facility.

Qualifications include 18+ years, reliability and customer service experience. The position features a competitive hourly wage with life balance perks and health benefits eligibility.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Customer service experience preferred.
• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

Responsibilities

• Greet members and guests, providing exceptional customer service and making them feel comfortable.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, provide tours, sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of the facility, bathrooms, equipment, front desk area and amenities.

Job description

Planet Fitness in Troy, MI is hiring a Customer Service Representative to greet members, answer phones, sign up new members, and ensure a high-quality, welcoming gym experience. The role includes tours, log updates and frequent cleaning to maintain a pristine facility.

Qualifications include 18+ years, reliability and customer service experience. The position features a competitive hourly wage with life balance perks and health benefits eligibility.