Member Services Lead Associate

VillaSport Athletic Club and Spa; Boise (ID); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) match up to 4%

Complimentary club membership

Discounts on goods and services

Flexible scheduling

Job summary

Villa Sport is seeking a Member Services Leader in Boise, Idaho. You will oversee the front desk and Fuel Center operations, ensuring members receive excellent service when entering and departing the club, and when requesting information.

The position offers an hourly wage based on experience, with a 401(k) match up to 4%, complimentary club membership, discounts on goods and services, and flexible scheduling to support a balanced lifestyle.

Qualifications

• Excellent communication and customer service skills.
• Ability to stand for extended periods of time.
• Basic computer skills.
• Thorough understanding of Villa Sport membership packages and incentives.
• Upbeat personality with the ability to connect with new people daily.

Responsibilities

• Lead the Member Services team and manage front desk and Fuel Center operations.
• Ensure all members receive excellent service when entering and departing the club, requesting information, and using the Fuel Center.
• Support scheduling and daily administrative tasks as needed.

Skills

Customer service

Communication

People skills

Tools

Basic computer skills

Job description

Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that’s going places? Your journey starts here!POSITION SUMMARY:This position leads the Member Services team and manages the operations of the Member Services department, including front desk and Fuel Center. The MSL ensures that all members receive excellent service when entering and departing the club, requesting information, and utilizing the Fuel Center.COMPENSATION AND BENEFITS INCLUDE:Hourly rate of pay, based on relevant experience to the role.401K with dollar for dollar match up to 4%.Complimentary Club membership.Discounts on Club goods and services.Flexible scheduling.QUALIFICATIONS:Excellent communication and customer service skillsAbility to stand for extended periods of timeBasic computer skillsThorough understanding of the Company's membership packages and incentivesUpbeat personality with the ability to connect with new people dailyAbility to properly fill out the necessary paperwork and agreements associated with our businessFor more information about Villa Sport, please visit our website at www.villasport.com.EQUAL EMPLOYMENT OPPORTUNITYIt is the Company’s policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company’s needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status any other characteristic protected by federal, state or local law.