Member Services & AMS Operations Associate

Jobtailor; Alabama; On-site; USD 38,000 - 58,000; Full time

Job summary

The American Society of Landscape Architects (ASLA) is seeking an energetic administrative professional in Alabama to support member services. You will manage inquiries via email, phone, and mail, resolve issues with judgment, and educate members on ASLA benefits.

Your role includes data maintenance in the AMS, processing applications and renewals, and contributing to conference tasks as needed. You should have 3+ years in admin or member services, experience with AMS/CRM, strong Excel skills,

Qualifications

• 3+ years in administrative or member/customer services roles with growth.
• Experience using AMS/CRM, handling data entry, quality, and reporting.
• Strong Excel skills: sort, filter, formulas, mail merges.
• Excellent written communication and attention to detail.
• Ability to prioritize and manage multiple concurrent projects.
• Proficient in Microsoft Office, including Teams.
• Nonprofit or membership-based experience preferred.
• Experience with AI tools to improve workflows preferred.
• Associate or bachelor’s degree preferred.

Responsibilities

• Serve as primary contact for member inquiries via email, phone, and mail.
• Resolve member issues independently; escalate only when needed.
• Educate members on ASLA benefits with confidence and credibility.
• Maintain member and company profiles in the AMS; ensure data quality.
• Process paper and scanned applications, renewals, and orders per rules.
• Process student applications; communicate eligibility requirements.
• Apply AI tools to improve workflow efficiency where appropriate.
• Document workflows; maintain SOPs and flag gaps as they arise.
• Identify opportunities to streamline recurring work with the Manager.
• Support annual conference operations, including MCSD material prep and travel.
• Perform other duties as assigned.

Skills

AMS/CRM experience

Excel

Written communication

Prioritization & multi-tasking

Microsoft Office (Teams)

Education

Associate or Bachelor's degree

Tools

AMS/CRM systems

Job description

The American Society of Landscape Architects (ASLA) is seeking an energetic administrative professional in Alabama to support member services. You will manage inquiries via email, phone, and mail, resolve issues with judgment, and educate members on ASLA benefits.

Your role includes data maintenance in the AMS, processing applications and renewals, and contributing to conference tasks as needed. You should have 3+ years in admin or member services, experience with AMS/CRM, strong Excel skills,