Member and Chapter Services Associate

Jobtailor; Alabama; On-site; USD 38,000 - 58,000; Full time

Job summary

The American Society of Landscape Architects (ASLA) is seeking an energetic administrative professional in Alabama to support member services. You will manage inquiries via email, phone, and mail, resolve issues with judgment, and educate members on ASLA benefits.

Your role includes data maintenance in the AMS, processing applications and renewals, and contributing to conference tasks as needed. You should have 3+ years in admin or member services, experience with AMS/CRM, strong Excel skills,

Qualifications

• 3+ years in administrative or member/customer services roles with growth.
• Experience using AMS/CRM, handling data entry, quality, and reporting.
• Strong Excel skills: sort, filter, formulas, mail merges.
• Excellent written communication and attention to detail.
• Ability to prioritize and manage multiple concurrent projects.
• Proficient in Microsoft Office, including Teams.
• Nonprofit or membership-based experience preferred.
• Experience with AI tools to improve workflows preferred.
• Associate or bachelor’s degree preferred.

Responsibilities

• Serve as primary contact for member inquiries via email, phone, and mail.
• Resolve member issues independently; escalate only when needed.
• Educate members on ASLA benefits with confidence and credibility.
• Maintain member and company profiles in the AMS; ensure data quality.
• Process paper and scanned applications, renewals, and orders per rules.
• Process student applications; communicate eligibility requirements.
• Apply AI tools to improve workflow efficiency where appropriate.
• Document workflows; maintain SOPs and flag gaps as they arise.
• Identify opportunities to streamline recurring work with the Manager.
• Support annual conference operations, including MCSD material prep and travel.
• Perform other duties as assigned.

Skills

AMS/CRM experience

Excel

Written communication

Prioritization & multi-tasking

Microsoft Office (Teams)

Education

Associate or Bachelor's degree

Tools

AMS/CRM systems

Job description

Responsibilities

• Serve as a primary point of contact for member and subscriber inquiries across email, phone, and mail, delivering timely, accurate, and polished service; maintaining confidential and sensitive information.
• Research and resolve member issues independently, exercising judgment on ambiguous cases and escalating only what genuinely requires manager-level input.
• Educate members and prospects on the benefits and value of ASLA membership with confidence and credibility.
• Maintain accurate member and company profile information in the AMS and support ongoing data quality and consistency.
• Process paper and scanned membership applications, renewals, subscriptions, and other orders in accordance with ASLA eligibility requirements and procedures.
• Process student membership applications and communicate with student members on eligibility and requirements.
• Apply AI and emerging technology tools, where appropriate, to improve the speed and accuracy of member and subscriber service workflows.
• Own the documentation of member services workflows: maintain clear, current standard operating procedures for core tasks in the AMS, and flag gaps or inconsistencies as they arise.
• Identify opportunities to streamline, automate, or otherwise improve recurring work, and partner with the Manager to implement changes.
• Support annual conference operations as assigned, including MCSD material preparation and packing, with potential travel to staff the ASLA Pavilion and/or other events.
• Perform other duties as assigned.

Requirements

• At least 3 years of administrative or member/customer services experience, with a track record of increasing responsibility.
• Demonstrated experience working in an Association Management System (AMS), Customer Relationship Management (CRM), or equivalent database; comfort with data entry, data quality, and reporting.
• Strong Excel skills: able to sort, filter, use basic formulas, and perform mail merges.
• Excellent written communication and attention to detail.
• Proven ability to prioritize and manage a workflow that involves frequent interruptions and multiple concurrent projects.
• Strong technology skills across the Microsoft Office suite, including Teams.
• Professional demeanor, high emotional intelligence, and ability to work effectively in a team setting.
• Experience in a nonprofit, association, or other membership-based organization. (Preferred)
• Experience with or remembers a comparable AMS. (Preferred)
• Associate or bachelor’s degree. (Preferred)
• Demonstrated comfort applying AI tools to improve everyday workflow efficiency. (Preferred)