Remote Member Services & Data Operations Associate

American Society of Landscape Architects; Washington (District of Columbia); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Flexible work from home options

Overtime pay eligibility

Job summary

The American Society of Landscape Architects is seeking an Associate in their Member & Chapter Services Department. This role is vital in managing member inquiries and improving services. The ideal candidate demonstrates initiative, sound judgment, and a strong commitment to member support.

Applicants should have at least 3 years of relevant experience and be comfortable using AMS and CRM systems. A salary range of $55,000 – $60,000 per year is offered, alongside flexible work-from-home options.

Qualifications

• Minimum of 3 years in administrative or member services roles.
• Experience working with data entry and AMS/CRM systems.
• Proficient in Excel and Microsoft Office tools.

Responsibilities

• Serve as the primary point of contact for member inquiries.
• Process membership applications and maintain data integrity.
• Identify opportunities for workflow improvements.

Skills

Initiative and ownership

Composure under pressure

Sound judgment

Process-improvement mindset

Genuine service orientation

Education

At least 3 years of administrative or member/customer services experience

Strong Excel skills

Excellent written communication

Strong technology skills across Microsoft Office

Tools

Association Management System (AMS)

Customer Relationship Management (CRM)

Job description

The American Society of Landscape Architects is seeking an Associate in their Member & Chapter Services Department. This role is vital in managing member inquiries and improving services. The ideal candidate demonstrates initiative, sound judgment, and a strong commitment to member support.

Applicants should have at least 3 years of relevant experience and be comfortable using AMS and CRM systems. A salary range of $55,000 – $60,000 per year is offered, alongside flexible work-from-home options.