Member Services Ambassador

ccmcnet; Prosper (TX); On-site; USD 16,531 - 27,552; Part time

Benefits offered by this job

401(k) with Company Match

Paid sick leave

Flexible part-time schedule

Competitive pay

Employee Assistance Program (EAP)

Calm Health

Job summary

CCMC is seeking a part-time Member Services Ambassador in Prosper, TX. You will greet guests, answer phones, and provide clerical support to the site management team. The role includes drafting documents, coordinating resident events, updating the calendar, and handling mail, packages, and dry cleaning.

Flexibility for after-hours events and background checks are required. The position emphasizes customer service, strong organization, and proficiency with MS Office apps (Outlook, Word, Excel) to

Qualifications

• Customer service experience; HOA operations knowledge preferred
• Excellent telephone manner with commitment to high service
• Ability to communicate effectively
• Organized and detail-oriented professional
• MS Office skills: Outlook, Word, Excel
• Lift up to 30 pounds; valid driver's license
• Flexibility to work after-hours and weekends at events
• Must pass pre-employment drug screen and background check

Responsibilities

• Greet and assist guests, answer phones, direct calls
• Note accurate messages and route appropriately
• Operate and maintain office equipment
• Draft and proof a variety of association documents
• Assist owners with coordinating resident-hosted events
• Update the association’s website and calendar
• Receive, prepare and deliver mail, packages and dry cleaning
• Perform other administrative duties as needed

Skills

Customer service

Phone etiquette

Communication

Organization

Lift up to 30 pounds

Driver's license

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Overview

Are you a customer service aficionado? Are you looking for a company where you can learn and grow?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

About the Community:

This master planned community is currently under development and features a nature-inspired lifestyle theme designed to encourage residents to connect with the world around them. Every homesite in the community will be situated within a five-minute walk of a greenway or park. Much of the property will be preserved for open spaces and parks. Lakes with fishing piers connected by miles of hike-and-bike trails are central to the community’s plans, along with restorative landscapes that conserve and enhance the native plant species, conserve water resources and enrich wildlife. The community’s first major amenity area will feature a lazy river and pool complex, a lake with fishing piers, numerous indoor and outdoor social gathering areas, a unique creative play structure, and a fitness center.

The Member Services Ambassador provides office assistance, membership support and clerical administration for the community. This position is multi-faceted and supports the site management team in a variety of duties including ensuring all callers, visitors and residents are greeted in a friendly and informative manner.

Responsibilities

• Greeting and assisting guests, answering phones, and directing calls
• Noting accurate messages and directing them appropriately
• Operating and maintaining office equipment
• Drafting and proofreading a variety of association documents including maintenance work orders
• Assisting owners with coordinating resident-hosted events
• Updating the association’s website and calendar
• Receiving, preparing and delivering mail, packages and dry cleaning
• Performing other administrative duties as needed

Qualifications

• Customer service experience, knowledge of homeowner association operations preferred
• Excellent telephone manner, with a commitment to the highest customer service possible
• Ability to communicate effectively
• A dynamic, professional individual with a strong sense of organization and attention to detail
• Computer skills with an intermediate knowledge of Microsoft Office programs including Outlook, Word and Excel
• Ability to sit or stand for extended periods of time and lift up to 30 pounds
• Must have a valid driver’s license in the state of employment
• Flexibility to work after-hours and weekends at community events as needed
• Must pass a pre-employment drug screen and background check

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

Benefits

• Support Programs – Employee Assistance Program (EAP) and Calm Health.
• As a part-time employee, you may be eligible to accrue paid sick leave in accordance with applicable state and local laws.
• 401(k) with Company Match – Automatic enrollment with a 30% match on the first 10% of contributions.
• Competitive pay, depending on experience
• Part-time, flexible schedule
• Most importantly, a caring team who is dedicated to your success!