Resident Services Associate - PT

ccmcnet; Maricopa (AZ); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Employee Assistance Program (EAP)

401(k) with Company Match

Paid sick leave eligibility

Job summary

CCMC in Maricopa, AZ is seeking a part-time Resident Services Associate to provide administrative support and enhance community engagement. Responsibilities include greeting guests, managing calls, assisting with events, and updating association documentation.

The ideal candidate possesses strong organizational skills and a passion for customer service, and must be flexible for after-hours events. Join our caring team that focuses on your success!

Qualifications

• Customer service experience, ideally in homeowner association operations.
• Ability to communicate effectively with residents and visitors.
• Intermediate knowledge of Microsoft Office applications.

Responsibilities

• Greeting and assisting guests while managing phone communications.
• Drafting and proofreading association documents.
• Coordinating resident-hosted events and updating the website.

Skills

Customer service experience

Knowledge of homeowner association operations

Excellent telephone manner

Communication skills

Organization and attention to detail

Microsoft Office programs (Outlook, Word, Excel)

Job description

Are you a customer service aficionado? Are you looking for a company where you can learn and grow?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

About the Community:

Tucked away in a quiet community is a gated, age-qualified neighborhood featuring new, energy-efficient, single-family homes. Amenities include acres of lakes and greenbelts, heated resort-style swimming pool and spa, indoor lap pool, fitness center, 18-hole putting course, library, ballroom, pickleball, tennis and bocce courts.

The Resident Services Associate provides office assistance, membership support and clerical administration for the community. This position is multi-faceted and supports the site management team in a variety of duties including ensuring all callers, visitors and residents are greeted in a friendly and informative manner.

What you’ll accomplish:

• Greeting and assisting guests, answering phones, and directing calls
• Noting accurate messages and directing them appropriately
• Operating and maintaining office equipment
• Drafting and proofreading a variety of association documents including maintenance work orders
• Assisting owners with coordinating resident-hosted events
• Updating the association’s website and calendar
• Receiving, preparing and delivering mail, packages and dry cleaning
• Performing other administrative duties as needed

What we’re looking for:

• Customer service experience, knowledge of homeowner association operations preferred
• Excellent telephone manner, with a commitment to the highest customer service possible
• Ability to communicate effectively
• A dynamic, professional individual with a strong sense of organization and attention to detail
• Computer skills with an intermediate knowledge of Microsoft Office programs including Outlook, Word and Excel
• Flexibility to work after-hours and weekends at community events as needed
• Must pass a pre-employment drug screen and background check

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

The physical requirements can vary, but generally, they may include:

• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [e-mail] so we can review next steps together.

What we offer:

• Support Programs – Employee Assistance Program (EAP) and Calm Health.
• As a part-time employee, you may be eligible to accrue paid sick leave in accordance with applicable state and local laws.
• 401(k) with Company Match – Automatic enrollment with a 30% match on the first 10% of contributions.
• Competitive pay, depending on experience
• Part-time, flexible schedule
• Most importantly, a caring team who is dedicated to your success!