Member Services Advocate (Temporary) — Empower Members' Finances

Maine Credit Union League; Northern (KY); Hybrid; USD 32,000 - 45,000; Part time

Job summary

Downeast CU in Richmond seeks a Temporary Member Services Representative to greet members, handle transactions, and provide information on credit union products and services. The role emphasizes courteous service, accurate cash handling, and resolving member inquiries to support daily branch operations.

Responsibilities include processing deposits and withdrawals, answering questions, promoting services, and ensuring a secure, welcoming branch environment.

Qualifications

• Experience in guest-facing customer service.
• Accurate handling of cash transactions.
• Strong communication and interpersonal skills.

Responsibilities

• Greet members and visitors and provide prompt, courteous service.
• Provide account information and product/service details to members.
• Handle routine transactions (deposits, withdrawals, transfers) and respond to inquiries.
• Resolve member issues professionally and escalate when needed.
• Promote credit union products based on member needs.
• Maintain branch cleanliness and security, and support team as required.

Skills

Customer service

Cash handling

Communication

Problem solving

Team player

Tools

Cash register system

Job description

Downeast CU in Richmond seeks a Temporary Member Services Representative to greet members, handle transactions, and provide information on credit union products and services. The role emphasizes courteous service, accurate cash handling, and resolving member inquiries to support daily branch operations.

Responsibilities include processing deposits and withdrawals, answering questions, promoting services, and ensuring a secure, welcoming branch environment.