Member Services Advisor II: Client-Centric Banking

SkyOne Federal Credit Union; Hawthorne (CA); On-site; USD 40,000 - 47,000; Full time

Job summary

SkyOne Federal Credit Union in Hawthorne, CA is seeking a full-time Member Services Advisor II to develop and nurture member relationships through high-quality consultative service. You will identify member needs and match them with our value-added financial solutions, while processing transactions and opening accounts.

In this on-site role, you’ll support sales and service goals, coordinate with branches and call center, and uphold our standards of integrity and outstanding member care.

Qualifications

• Minimum of one year experience in financial services call center.
• Strong cross-selling and telemarketing skills.
• Excellent member service and telephone communication skills.
• Strong knowledge of financial products and services.
• Proficiency with Windows, Word, Excel and Internet.
• High degree of confidentiality.
• Professional, positive image with strong communication.

Responsibilities

• Process transactions, update accounts, open new accounts.
• Take loan applications and address member inquiries.
• Provide outbound sales and service calls.
• Support branch and call center coverage for a seamless member experience.
• Coordinate with departments to process requests accurately.

Skills

Communication

Customer service

Cross-selling

Telephone skills

Problem solving

Tools

Windows

MS Word

MS Excel

Internet

Job description

SkyOne Federal Credit Union in Hawthorne, CA is seeking a full-time Member Services Advisor II to develop and nurture member relationships through high-quality consultative service. You will identify member needs and match them with our value-added financial solutions, while processing transactions and opening accounts.

In this on-site role, you’ll support sales and service goals, coordinate with branches and call center, and uphold our standards of integrity and outstanding member care.