Member Services & Accounts Specialist

247Hire; Vienna (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

Navy Federal Credit Union in Vienna, VA seeks a detail-oriented member services associate to process and approve service requests across multiple channels and review inquiries for accuracy and regulatory compliance.

You will open and maintain member accounts, manage records for various member types, and coordinate with internal teams to resolve incomplete applications while ensuring security and compliance.

Qualifications

• Ability to exercise initiative and good judgment to deliver strong member service.
• Effective communication skills in escalated situations.
• Ability to review documentation for completeness and regulatory compliance.
• Experience in handling multiple tasks with high accuracy.
• Familiarity with banking terminology and regulatory requirements.

Responsibilities

• Process and approve incoming service requests via multiple channels.
• Review inquiries and issues from members and escalated by other units; audit accounts and take corrective action.
• Open accounts and maintain products within Membership Department.
• Maintain member relations by updating records for Joint Owners, Sponsorship, Related Members, Authorized Signers, Custodians, and Authorized Users of online access.
• Communicate with applicants to resolve incomplete applications.
• Assess potentially fraudulent applications with internal security; document compromised accounts.

Skills

Member service

Multitasking

Communication

Call center experience

Escalation handling

Attention to detail

Fraud awareness

Regulatory knowledge

Tools

CRM systems

General Ledger knowledge

Job description

Navy Federal Credit Union in Vienna, VA seeks a detail-oriented member services associate to process and approve service requests across multiple channels and review inquiries for accuracy and regulatory compliance.

You will open and maintain member accounts, manage records for various member types, and coordinate with internal teams to resolve incomplete applications while ensuring security and compliance.