Member Experience Advisor – Banking & Solutions

Navy Federal Credit Union; Sterling (VA); On-site; USD 32,000 - 52,000; Part time

Job summary

Navy Federal Credit Union in Sterling, VA is seeking a part-time associate to assist members with deposits, loans and everyday financial needs. You will provide product guidance, open and maintain accounts, process routine transactions, and resolve basic discrepancies while upholding regulatory standards.

The role emphasizes teamwork and independent work, adaptability in a fast-paced environment, and strong communication with members and colleagues. Training and varied shifts are included.

Qualifications

• Experience in building effective relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Experience maintaining composure in a high-production and changing environment.
• Experience navigating multiple systems efficiently and adapt to evolving technologies.
• Effective skill exercising sound judgment and make informed decisions.
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment.
• Effective verbal and written communication skills to engage with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Research and analysis

Independent and team work

Maintaining composure

System navigation

Decision making

Adaptability to change

Verbal and written communication

Job description

Navy Federal Credit Union in Sterling, VA is seeking a part-time associate to assist members with deposits, loans and everyday financial needs. You will provide product guidance, open and maintain accounts, process routine transactions, and resolve basic discrepancies while upholding regulatory standards.

The role emphasizes teamwork and independent work, adaptability in a fast-paced environment, and strong communication with members and colleagues. Training and varied shifts are included.