Member Experience Specialist

Navy Federal Credit Union; Fairfax (VA); On-site; USD 45,000 - 65,000; Part time

Job summary

Navy Federal Credit Union in Fairfax, VA seeks a part-time Banking Associate to provide members with a full range of financial products and services. Under supervision, you will handle routine transactions, open and maintain deposit accounts, and support day-to-day branch operations.

The role emphasizes building relationships, staying compliant with regulations, and adapting to a fast-changing environment while working both independently and with a team.

Qualifications

• Experience in building effective relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Experience maintaining composure in a high-production and changing environment.
• Experience navigating multiple systems efficiently and adapt to evolving technologies.
• Effective skill exercising sound judgment and make informed decisions.
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment.
• Effective verbal and written communication skills to engage with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Analytical skills

Independent work

Team collaboration

Adaptability

Verbal and written communication

Job description

Navy Federal Credit Union in Fairfax, VA seeks a part-time Banking Associate to provide members with a full range of financial products and services. Under supervision, you will handle routine transactions, open and maintain deposit accounts, and support day-to-day branch operations.

The role emphasizes building relationships, staying compliant with regulations, and adapting to a fast-changing environment while working both independently and with a team.