Member Services Advisor: Banking & Solutions

Navy Federal Credit Union; Westwood (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Navy Federal Credit Union seeks a member services professional to assist members with deposits, loans, and other financial products. The role emphasizes relationship-building, accuracy, and adherence to banking regulations in a fast-paced environment.

Responsibilities include counseling on products, resolving routine issues, and collaborating with teammates to deliver excellent service at a high production pace.

Qualifications

• Experience building relationships to meet member needs.
• Strong analytical and problem-solving abilities.
• Able to work independently and in teams in a fast-paced environment.
• Comfort managing multiple data systems and evolving technologies.
• Sound judgment and decision-making in routine tasks.

Responsibilities

• Provide basic counseling on products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts and loans.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-sell products and enhance member relationships.
• Understand and comply with relevant banking regulations.

Skills

Relationship building

Analytical skills

Independent work

Team collaboration

Composure under pressure

System navigation

Judgment & decision making

Change management

Verbal communication

Written communication

Job description

Navy Federal Credit Union seeks a member services professional to assist members with deposits, loans, and other financial products. The role emphasizes relationship-building, accuracy, and adherence to banking regulations in a fast-paced environment.

Responsibilities include counseling on products, resolving routine issues, and collaborating with teammates to deliver excellent service at a high production pace.