Member Service Teller

Ascentra Credit Union; Muscatine (IA); On-site; USD 24,000 - 27,000; Full time

Job summary

Ascentra Credit Union in Muscatine, IA invites applications for a Teller position. The role emphasizes delivering exceptional member service, greeting members, completing transactions, resolving questions, and offering referrals to Ascentra products in a courteous, timely manner.

Responsibilities include balancing cash and daily work, processing checks, handling currency and coin, operating the ATM and night drop, and maintaining a professional image.

Qualifications

• High School diploma or equivalent.
• 1–3 years similar or related experience.
• Ability to receive and disburse funds accurately.
• Excellent communication and organizational skills.
• Professional, pleasant, and outgoing personality.
• Cash handling experience.
• Ability to perform under pressure.
• Excellent analytical skills.
• Ability to sell.
• Team player.
• Knowledge of credit union operations.
• Knowledge/ability to use various computer programs.
• Decision making skills.

Responsibilities

• Maintain and balance cash and daily work accurately.
• Complete member transactions accurately in a timely manner while providing a positive member interaction.
• Apply critical thinking skills to recognize potential fraudulent activities, take proactive measures to prevent and mitigate risks.
• Process night drop and mail payments.
• Maintain and balance ATM, cash, and coin machines.
• Balance vault daily.
• Perform opening and closing procedures of the office.
• Scan, process, and balance checks accurately.
• Provide members with information about Ascentra’s products and services.
• Attain satisfactory ratings of service referrals.
• Assist members with problems or questions and know where to refer them.
• Actively and thoughtfully communicating with their supervisor, planning their goals and development, taking accountability for their actions and striving for excellence.
• Other duties as assigned.

Skills

Cash handling

Excellent communication

Sell products/services

Team player

Attention to accuracy

Work under pressure

Accountability

Education

High School diploma or equivalent

Tools

Computer programs

Job description

Ascentra Credit Union in Muscatine, IA invites applications for a Teller position. The role emphasizes delivering exceptional member service, greeting members, completing transactions, resolving questions, and offering referrals to Ascentra products in a courteous, timely manner.

Responsibilities include balancing cash and daily work, processing checks, handling currency and coin, operating the ATM and night drop, and maintaining a professional image.