Member Service Staff (North)

DeKalb Health; Lexington (KY); On-site; USD 15,000 - 18,000; Part time

Benefits offered by this job

Free city-wide YMCA membership

Discounted program fees

Flexible work schedules

Training opportunities

Job summary

YMCA is seeking a Member Service Staff in Lexington, KY to handle customer service, membership sales and changes, and class registrations. The role requires greeting members, conducting facility tours, and coordinating scheduling while maintaining a welcoming environment.

Qualifications include strong organizational, communication, and interpersonal skills, plus First Aid and CPR/AED certifications. Part-time position with flexible tasks and opportunities for growth and training.

Qualifications

• Strong organizational, computer, communication and interpersonal skills.
• Ability to learn, multi-task and solve problems while delivering excellent customer service.
• Previous customer service experience or related field encouraged to apply.

Responsibilities

• Greet members and guests and provide information about facility services.
• Handle membership sales, changes, updates and program registrations.
• Conduct tours of the YMCA facility and follow up with leads.
• Support registration processes and class scheduling.
• Maintain a neat and clean area; assist with front-desk duties and coffee service.
• Respond to inquiries and resolve concerns promptly to ensure satisfaction.

Skills

Customer Service

Membership Sales

Registration

Tours

Interpersonal Skills

Communication

Multi-tasking

Problem Solving

Education

First Aid Certification

CPR/AED Certification

Tools

Fax Machine

Copier

Time Clock

Credit Card Machine

Job description

• Location 381 W Loudon Ave,Lexington, KY, 40508,United States
• Base Pay $11.00 / Hour
• Job Category Membership
• Employee Type NonExempt PT

Description

Member Service Staff is responsible for Customer Service,Membership sales and changes, program/class registration,tours of the facility, organization and completion of tasks, and communication liaison between the members and/or public.

Service Skills:

• Greet members and guest
• Membership Sales/Changes and Updates
• Show interest in member and guests concerns
• Know members’ names and use them in their presence
• Listen to suggestions and respond promptly
• Address of complaints/concerns immediately
• Serve as liaison between members and program supervisors
• Provide information on facility services and programs
• Program/Class Registration and Cancellation
• Tours (implementing and follow-up)
• Monitoring Access In/Out of the YMCA facility
• Phone Inquiries and Registration
• Always look for way to improve performance
• Emphasize fun, make the Y a happy place with positive relationships
• Maintaining Neat/Clean Area (includes services such as making coffee etc.)
• Able to remain alert for extended periods of time

Relationship Skills:

• Make members feel comfortable and at ease.
• Be open, friendly and approachable to members
• Initiate interaction with and between members
• Frequently ask if there is any way you can help
• Ask about family, job, hobbies, get to know personally
• Ask about their goals; progress and satisfaction

Member Involvement Skills:

• Be knowledgeable about programs areas and share information with members
• Be knowledgeable about the YMCA, its programs and policies
• Be informed and up-to-date on latest developments in your field
• Recommend participation in a variety of Y programs
• Be able to articulate the YMCA’s Mission, values and benefits
• Ask members to contribute to the annual campaign
• Be able to articulate the role and importance of volunteers
• Become proficient in company software
• Close-outs/Balancing Daily Work
• Proficient on General Business Equipment such as: Fax Machine, Copier, Time Clock, Credit Card Machine, etc.)

JOB REQUIREMENTS

Certifications:

• Certified in 1st Aid and/or obtain certification within 30 days of hire (YMCA provides on-going classes at no cost to you if hired)
• Certified in CPR and AED and/or obtain certification within 30 days of hire (YMCA provides on-going classes at no cost to you if hired)

General Requirements:
This position requires strong organizational, computer, communication and interpersonal skills. The ability and willingness to learn, be multi-task with good problem solving skills, along with excellent customer service skills are essential. Individuals with previous customer service experience and/or a related field along with a strong initiative, adaptable to change, and responsive are encouraged to apply.

BENEFITS
FREEcity-wide YMCA membership
Discounted Program Fees
Flexible Work Schedules
Training Opportunities