Member Service Specialist: Teller & Solutions Expert

Financial Horizons Credit Union-; Hawthorne (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Financial Horizons Credit Union in Hawthorne, NV seeks a Teller to support members with deposits, withdrawals, loan payments, debit card issues, and related transactions. You will maintain accurate records and strive to cross-sell services.

You will handle cash functions, balance drawers, service ATMs, and ensure compliance with state and federal regulations. Excellent communication and a professional appearance are required.

Qualifications

• Education: High school diploma or equivalent required.
• Six (6) months prior cash handling and customer service experience highly desired. Prior Teller experience helpful.
• Basic knowledge of cash handling and customer service highly desired.
• Must be able to communicate effectively and professionally utilizing all forms of business communications.

Responsibilities

• Assists members with various account transactions in person, over the phone, by email, etc.
• Performs cash functions, including receiving share deposits, withdrawals, check cashing, and loan payments while preparing a proper receipt for each transaction. Processes internal and external transfers.
• Processes cash advances, cashiers' checks, domestic and international wires, redeems government bonds and similar transactions.
• Assists members with all debit card related issues. Forwards escalated debit card issues to debit card specialist. Regularly service the ATM machine and cash recyclers/dispensers and forwards continuing mechanical errors to MSA Supervisor.
• Verifies transactions for accuracy. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
• Appropriately reports situations of potential fraud, abuse, etc. timely and within limits of authority.
• Balances daily transactions and verifies cash and check totals. Investigates and resolves out-of-balance conditions.
• Appropriately maintains and adheres to contact manager notes and warnings in the core system.
• Assumes responsibility for the effective and professional performance of member service functions.
• Presents and explains credit union services and products to members and assists in meeting their financial needs. Closes accounts by member request.
• Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
• Receives and directs members and telephone calls appropriately. Responds to inquiries and questions if possible or directs them as necessary.
• Performs accurate file maintenance and account changes as needed. Receives and processes changes of name, addresses, and such other account information as needed.
• Identifies areas to actively cross-sells credit union products and services after appropriate training.
• Maintains and upholds privacy of member account information.
• Maintains and upholds the credit unions excellent member service requirements and reputation.
• Displays a professional and groomed appearance as outlined in the dress code policy.
• Greets members cordially and professionally in person, via email, and over the phone.
• Performs member transactions and problem resolution promptly and effectively.
• Returns member and co-worker messages, phone calls, emails, etc. within the same business day when appropriate.
• After appropriate training, understands the credit union movement.
• Demonstrates appropriate working relationships with team members and management staff.
• Keeps supervisors informed of area activities; reports suspicious or concerning activity as required.
• Works collectively with the team to accomplish credit union initiatives.
• Encouraged to participate in fundraising and team building actives as time allows.
• Resolves minor conflict professionally and promptly.
• Refers members to other departments as prescribed ensuring adequate communication between departments.

Skills

Cash handling

Customer service

Communication

Basic computer literacy

Attention to detail

Education

High school diploma

Job description

Financial Horizons Credit Union in Hawthorne, NV seeks a Teller to support members with deposits, withdrawals, loan payments, debit card issues, and related transactions. You will maintain accurate records and strive to cross-sell services.

You will handle cash functions, balance drawers, service ATMs, and ensure compliance with state and federal regulations. Excellent communication and a professional appearance are required.