Member Service Representative (Part Time 30 hrs/wk M-F)

TowneBank; Virginia Beach (VA); On-site; USD 28,000 - 32,000; Full time

Job summary

TowneBank is seeking a Member Service Representative to handle monetary transactions, verify documents, and promote banking products while ensuring accurate cash handling and compliance with AML/BSA regulations. The role emphasizes delivering exquisite member service across in-branch, phone, and email channels.

Ideal candidates bring cash-handling experience, proficiency with MS Office and bank software, and a reliable, team-oriented work ethic to support our community-focused banking team.

Qualifications

• One year cash handling and customer service experience with a single employer.
• Bank teller experience or related cash-handling role preferred.
• Proficient with Microsoft Outlook, Excel, Word and other MS applications.
• Ability to learn and adapt to new systems and processes.

Responsibilities

• Handle monetary transactions for members and enter them in the Bank's software; provide receipts.
• Follow the Bank's security guidelines daily.
• Verify checks and cash by checking documents for essential elements per policy.
• Review member accounts to decide on the requested transaction.
• Balance cash drawer accurately on a daily basis.
• Promote TowneBank and its products and services.
• Provide excellent service to members in person, on the phone, or by email.
• Maintain professional appearance and behavior.
• Assist with other branch duties as assigned.
• Comply with all AML/BSA relevant laws and bank policies.

Skills

Cash handling

Customer service

Microsoft Outlook

Microsoft Excel

Microsoft Word

Team player

Dependability

Punctuality

Security awareness

Tools

Bank software

Job description

TowneBank has a culture that:

• Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well‑being of our community.
• Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.

As a Member Service Representative, you may look forward to:

• Handling monetary transactions for members and enters them in the Bank's software programs and provides receipts
• Following the Bank's security guidelines on a daily basis
• Staying abreast of the Bank's check cashing policies and procedures and federal laws to verify checks and cash, and examine documents for essential elements
• Reviewing member accounts in order to make appropriate decisions regarding the requested transaction
• Accurately keeping cash drawer in balance on a daily basis
• Promoting TowneBank and its products and services
• Providing exquisite service to members in person, on the phone or by email
• Displaying a professional appearance and behavior
• Handling other branch duties as assigned
• Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

You are a person that has the following minimum required skills and competencies:

• One year cash handling and customer service experience with a single employer and/or six months bank teller experience
• Work experience using basic computer skills including Outlook, Excel, Word and other Microsoft applications. Experience using Bank software programs a plus.
• Flexibility to learn and grow as new systems or processes emerge
• Experience operating a cash register with ability to keep cash drawer in balance on a daily basis
• Ability to accurately process monetary transactions in a timely fashion
• Proven ability to provide excellent member service in person, on the phone, and by email
• Ability to work as an integral and reliable team player
• Dependability, punctuality and is able to keep unplanned absences to a minimum

Physically you can anticipate to:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.

The expected compensation range for an MSR I is $20.00/hr. to $23.50/hr. The good faith compensation ranges are based on the role, market, budget, internal equity, and candidate qualifications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.