Member Service Specialist – Help Members Thrive

Lafayette Federal Credit Union; Vienna (VA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401k matching

Paid time off

Educational assistance

Commuter benefits

Job summary

Lafayette Federal Credit Union in Vienna, VA, is seeking a Member Service Representative to join our front-line team. You will handle everyday member transactions, answer questions, open accounts, and promote credit union products while delivering exceptional service.

The ideal candidate has entry-level banking or retail experience, strong cash handling and communication skills, and a commitment to confidentiality and professionalism in a community-focused environment.

Qualifications

• Entry-level banking and/or retail experience with cash handling and customer service.
• Strong verbal communication and ability to maintain confidentiality and professionalism.

Responsibilities

• Process all member transactions in person or via telephone, including deposits, withdrawals, loan payments, and transfers.
• Open new checking and savings accounts, set up direct deposits, ATM cards, and CDs/IRAs.
• Cross-sell and promote Credit Union products and services.

Skills

Customer service

Cash handling

Verbal communication

Confidentiality

Job description

Lafayette Federal Credit Union in Vienna, VA, is seeking a Member Service Representative to join our front-line team. You will handle everyday member transactions, answer questions, open accounts, and promote credit union products while delivering exceptional service.

The ideal candidate has entry-level banking or retail experience, strong cash handling and communication skills, and a commitment to confidentiality and professionalism in a community-focused environment.