Member Service Specialist: Guide Members Through Finances

Service 1st Federal Credit Union; Bloomsburg (Columbia County); On-site; USD 32,000 - 46,000; Full time

Job summary

Service 1st Federal Credit Union in Bloomsburg, PA is seeking a Member Service Representative to assist members with routine transactions and identify financial needs. This full-time role requires Monday through Saturday availability and a commitment to service excellence.

You will handle deposits, withdrawals, loan payments, cross-sell products, and resolve member questions while maintaining accuracy and confidentiality.

Qualifications

• 1–3 years of related experience in customer service, cash handling, or banking.
• High school diploma or GED required.
• Excellent interpersonal and computer skills.
• Pennsylvania residency required.

Responsibilities

• Receive and process member financial transactions.
• Cross-sell deposit, loan and convenience services.
• Resolve member questions and concerns in a timely, friendly manner.
• Maintain accurate cash drawer and balances.
• Adhere to security, privacy and bank procedures.
• Attend training and professional development as directed.

Skills

Customer service

Cash handling

Sales

Banking experience

Interpersonal skills

Education

High school diploma

Job description

Service 1st Federal Credit Union in Bloomsburg, PA is seeking a Member Service Representative to assist members with routine transactions and identify financial needs. This full-time role requires Monday through Saturday availability and a commitment to service excellence.

You will handle deposits, withdrawals, loan payments, cross-sell products, and resolve member questions while maintaining accuracy and confidentiality.