Member Service Specialist - Franklin County - Rocky Mount, VA

Countryway Insurance Co.; Rocky Mount (VA); Hybrid; USD 36,000 - 56,000; Full time

Benefits offered by this job

Medical insurance on day 1

Dental insurance on day 1

401k with match

PTO 20 days per year

Gym membership discounts

Legal Shield resources

Flexible spending account

Job summary

Virginia Farm Bureau Franklin County Office in Rocky Mount, VA is hiring a full-time Member Service Specialist. The role focuses on insurance processing, member service, and administrative support for the county president and board of directors.

Hours are Monday–Friday, 8:30am–5:00pm, with compensation of $36,000–$56,000 annually. Benefits include medical and dental insurance, 401k match, and PTO, among others.

Qualifications

• Customer service experience required
• Experience with insurance processing and certificates of insurance preferred
• Ability to assist with sales and cross-selling activities
• Office administration and record-keeping skills a plus

Responsibilities

• Insurance processing: answer inquiries by phone, email or in person; process payments; file claim reports; prepare certificates of insurance and binders; process policy changes.

Skills

Customer service

Insurance processing

Cross-selling

Sales support

Education

High School Diploma

Job description

Member Service Specialist - Franklin County - Rocky Mount, VA

Location: Rocky Mount, VA

Company:

POSITION TITLE: Member Service Specialist

STATUS: Non-exempt

LOCATION: Franklin County Branch office in Rocky Mount, VA

REPORTS TO: Agency Manager

COMPENSATION: $36,000 - $56,000 Annually

Our Franklin County Farm Bureau Office in Rocky Mount, VA has an excellent Full-Time opportunity available for a career oriented, customer focused individual.

Hours: Monday - Friday, 8:30am - 5:00pm

POSITION SUMMARY:

Serve as a member of the county sales team through insurance processing, service and sales assistance. Additionally, this position provides the county president and board of directors with appropriate administrative assistance.

PRIMARY DUTIES

• Insurance business processing: answer customer inquiries via phone, e-mail and in-person, process payments, submit claim reports, prepare certificates of insurance and binders, prepare correspondence, process Tier 1 changes to insurance policies.
• Support Agents: quote home and auto business; process new business; promote cross selling; set appointments for Agents; promote FB Bank products; support the sale of Southern Farm Bureau Life Insurance Products.
• Promote the Healthcare operation: maintain basic knowledge of product offerings; collect information required for a referral
• Support and promote the activities of the county farm bureau
• Maintain all County Farm Bureau records, files and permanent documents.
• Maintain the County Farm Bureau financial accounting system. Record all money transactions and make bank deposits.
• Maintain accurate county membership information by administering the membership renewal process, assigning new membership numbers, maintaining a paid listing of members as required in the Memorandum of Agreement, conducting the annual membership service check and by entering membership data into the membership system. This position is responsible for the county’s adherence to the membership policy.
• Assist in the planning of county board meetings and other meetings/events if requested. This includes attending board meetings, recording board minutes and maintaining minute books.
• Maintain good communication with the County President and Directors on issues relating to membership and service programs.
• Open and close office.
• Maintain county office supplies
• Operate all computer programs designed for County Farm Bureau and Insurance Company use.
• Ability to operate all office equipment such as telephone, printer, postage machine.

ADDITIONAL DUTIES

• Attend required training sessions and complete in office training as instructed.
• Perform other duties as requested by the manager.

MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS

• High School Diploma
• Must obtain P&C license within three months of employment
• Paid training for both licensing and standard sales training
• Ongoing development and support in all roles
• Medical and dental insurance on your first day of work
• Additional perks such as gym membership discounts for field employees, Legal Shield resources and flexible spending account
• 401k with 6 percent company match
• 20 days of Paid Time off (PTO) each year

At Virginia Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status