Member Service Specialist- Rocky Mount, VA- Franklin County

Virginia Farm Bureau Mutual Insurance; Rocky Mount (VA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Medical and dental insurance on day 1

401(k) with 6% company match

20 days paid time off per year

Paid training and licensing support

Continuing education reimbursement

Ongoing development and support

Legal Shield resources

Flexible spending account

Gym membership discounts

Job summary

Virginia Farm Bureau Mutual Insurance in Rocky Mount, VA is seeking a career-oriented Member Service Specialist. You will handle member inquiries, process payments and certificates of insurance, and assist the sales team with new business and cross-selling opportunities.

The role offers full-time hours, a stable schedule Monday–Friday, and benefits including health insurance, retirement match, and paid training.

Qualifications

• High school diploma or equivalent.
• Ability to obtain Property & Casualty license within three months of hire.

Responsibilities

• Take care of members by answering questions and assisting with insurance needs.
• Support sales team with quotes, cross-selling and appointments for agents.
• Maintain county Farm Bureau records, files and permanent documents.
• Open and close the office and manage day-to-day administrative tasks.

Skills

Customer service

Organization

Team player

Sales support

Education

Property & Casualty license

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Sales Full Time Rocky Mount, VA, US

2 days ago Requisition ID: 1038

Salary Range: $36,000.00 To $56,000.00 Annually

Franklin County Farm Bureau Branch Office

Status: Non-exempt, Full-Time |Reports to: Agency Manager
Location: Franklin County Branch office in Rocky Mount, Virginia
Pay:$36,000 – $56,000 a year
Schedule: Monday – Friday, 8:30 am – 5:00 pm

Be the Heart of Farm Bureau in Franklin County!

Do you love helping people? Are you organized and good with details? Are you looking for a stable, full-time career with great benefits and room to grow? Our Franklin County Farm Bureau office in Rocky Mount is looking for a career-oriented, customer-focused Member Service Specialist to join our team.

From the family farms in the Blue Ridge foothills to the homes and businesses around Smith Mountain Lake, Franklin County runs on trusted relationships. You’ll be the person members call, email and visit when they need help. You’ll also support our sales team and keep the Franklin County Farm Bureau running smoothly behind the scenes. If you like variety, people and getting things done, you’ll fit right in.

This role is for you if you:

• Love serving people. You enjoy fixing problems and making someone’s day easier.
• Are organized. You keep records accurate and paperwork in order.
• Are a team player. You like helping agents, members and community leaders succeed.
• Want to grow. You’re ready to earn your insurance license and build a real career.

Why You’ll Love Working Here

• Monday – Friday, 8:30 am – 5:00 pm. Weekends are yours.
• Medical and dental insurance on your first day
• 401(k) with a 6% company match
• 20 days of Paid Time Off every year
• Paid training for both licensing and standard sales training, plus continuing education reimbursement
• Ongoing development and support in every role
• Extra perks, including Legal Shield resources, a flexible spending account and gym membership discounts for field employees

No insurance license? No problem. We’ll pay for your training. You’ll need to earn your Property & Casualty license within three months of starting.

What You’ll Do

Take care of our members

• Answer customer questions by phone, email and in person
• Process payments, submit claim reports and prepare certificates of insurance and binders
• Prepare correspondence and process Tier 1 changes to insurance policies

Power up our sales team

• Quote home and auto insurance and process new business
• Promote cross-selling and set appointments for agents
• Promote FB Bank products and support sales of Southern Farm Bureau Life Insurance products
• Promote our Healthcare operation: know the basic product offerings and collect the information needed for a referral

Keep the county Farm Bureau running

• Support and promote county Farm Bureau activities
• Maintain all county Farm Bureau records, files and permanent documents
• Maintain the county Farm Bureau’s financial accounting system, record all money transactions and make bank deposits
• Keep membership information accurate. This includes running the renewal process, assigning new membership numbers, keeping a paid member listing as required by the Memorandum of Agreement, conducting the annual membership service check and entering data into the membership system. You’ll be responsible for the county’s adherence to the membership policy.
• Help plan county board meetings and other meetings or events when asked, which includes attending board meetings, recording minutes and maintaining minute books
• Keep in close contact with the County President and Directors on membership and service programs

Run the office

• Open and close the office
• Keep office supplies stocked
• Use all computer programs designed for county Farm Bureau and insurance company use
• Operate office equipment such as the telephone, printer and postage machine

And more

• Attend required training sessions and complete in-office training as instructed
• Perform other duties as requested by the manager

What You Need

• High school diploma
• Property & Casualty license within three months of employment (we pay for your training)
• Keep your license current through continuing education (CE) credits

Ready to Join Our Franklin County Team?

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.