Member Service Specialist- Rocky Mount, VA- Franklin County

Virginia Farm Bureau Family of Companies; Rocky Mount (VA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) with company match

20 days of Paid Time Off every year

Paid training and CE reimbursement

Flexible Spending Account

Gym membership discounts

Job summary

Virginia Farm Bureau Family of Companies in Rocky Mount, VA is hiring a Member Service Specialist to support members and agents. The role is full-time, non-exempt, with a 8:30 am–5:00 pm schedule Monday through Friday, and a starting pay range of $36,000–$56,000 annually.

You will handle member questions, process insurance-related tasks, and help grow the agency by promoting products. Training for licensing is provided, with ongoing CE support.

Qualifications

• Customer-focused service skills.
• Excellent record-keeping and paperwork organization.
• Willingness to assist agents, members and community leaders.

Responsibilities

• Answer customer questions by phone, email and in person.
• Process payments, submit claim reports and prepare certificates of insurance and binders.
• Maintain county Farm Bureau records and respond to membership needs.
• Open/close the office and manage supplies and equipment.
• Support and promote county Farm Bureau activities and events.

Skills

Customer service

Organized

Team player

Education

High school diploma

Job description

Franklin County Farm Bureau Branch Office

Status: Non-exempt, Full-Time | Reports to: Agency Manager

Location: Franklin County Branch office in Rocky Mount, Virginia

Pay:$36,000 – $56,000 a year

Schedule: Monday – Friday, 8:30 am – 5:00 pm

Member Service Specialist: Rocky Mount, VA

This role is for you if you:

• Love serving people. You enjoy fixing problems and making someone’s day easier.
• Are organized. You keep records accurate and paperwork in order.
• Are a team player. You like helping agents, members and community leaders succeed.
• Want to grow. You’re ready to earn your insurance license and build a real career.

Why You’ll Love Working Here

• Monday – Friday, 8:30 am – 5:00 pm. Weekends are yours.
• Medical and dental insurance on your first day
• 401(k) with a 6% company match
• 20 days of Paid Time Off every year
• Paid training for both licensing and standard sales training, plus continuing education reimbursement
• Ongoing development and support in every role
• Extra perks, including Legal Shield resources, a flexible spending account and gym membership discounts for field employees

No insurance license? No problem. We’ll pay for your training. You’ll need to earn your Property & Casualty license within three months of starting.

What You’ll Do

Take care of our members

• Answer customer questions by phone, email and in person
• Process payments, submit claim reports and prepare certificates of insurance and binders
• Prepare correspondence and process Tier 1 changes to insurance policies

Power up our sales team

• Quote home and auto insurance and process new business
• Promote cross-selling and set appointments for agents
• Promote FB Bank products and support sales of Southern Farm Bureau Life Insurance products
• Promote our Healthcare operation: know the basic product offerings and collect the information needed for a referral

Keep the county Farm Bureau running

• Support and promote county Farm Bureau activities
• Maintain all county Farm Bureau records, files and permanent documents
• Maintain the county Farm Bureau’s financial accounting system, record all money transactions and make bank deposits
• Keep membership information accurate. This includes running the renewal process, assigning new membership numbers, keeping a paid member listing as required by the Memorandum of Agreement, conducting the annual membership service check and entering data into the membership system. You’ll be responsible for the county’s adherence to the membership policy.
• Help plan county board meetings and other meetings or events when asked, which includes attending board meetings, recording minutes and maintaining minute books
• Keep in close contact with the County President and Directors on membership and service programs

Run the office

• Open and close the office
• Keep office supplies stocked
• Use all computer programs designed for county Farm Bureau and insurance company use
• Operate office equipment such as the telephone, printer and postage machine

And more

• Attend required training sessions and complete in-office training as instructed
• Perform other duties as requested by the manager

What You Need

• High school diploma
• Property & Casualty license within three months of employment (we pay for your training)
• Keep your license current through continuing education (CE) credits

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.