Member Service Specialist- Mechanicsville, VA

Virginia Farm Bureau Mutual Insurance; Mechanicsville (VA); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Paid training

Licensing training paid

Ongoing development and support

Job summary

Virginia Farm Bureau Mutual Insurance in Mechanicsville, VA is seeking a Part-Time Member Service Specialist for our Hanover County office. Schedule: 22.5 hours per week (3 days, 8:30 am–5:00 pm). Pay: $17–$20 per hour.

We provide paid training for licensing and standard sales training. You will be the friendly first point of contact for members, answering questions by phone, email and in person, processing payments and changes, and supporting the sales team and county activities.

Qualifications

• High school diploma
• Property & Casualty license within three months of employment (we pay for your training)
• Keep license current through continuing education (CE) credits)

Responsibilities

• Take care of our members by phone, email and in person
• Process payments, submit claim reports and prepare certificates of insurance and binders
• Prepare correspondence and process changes to insurance policies
• Quote home and auto insurance and process new business
• Promote cross-selling and support agents
• Maintain county Farm Bureau records and financial accounting system
• Open and close the office and keep supplies stocked

Skills

Customer service

Organized

Team player

Growth mindset

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $17.00 To $20.00 Hourly

Part-Time Member Service Specialist: Mechanicsville, VA

Status: Non-exempt |Reports to: Agency Manager
Location: Hanover County office in Mechanicsville, Virginia
Pay:$17 – $20 per hour
Schedule: Part-time, 22.5 hours a week (3 days a week, 8:30 am – 5:00 pm)

Be the Friendly Face of Farm Bureau in Hanover County!

Do you love helping people? Are you organized and good with details? Our Hanover County Farm Bureau office in Mechanicsville is looking for a career-oriented, customer-focused Member Service Specialist to join our team.

You’ll be the person members call, email and visit when they need help. You’ll also support our sales team and keep the Hanover County Farm Bureau running smoothly behind the scenes. If you like variety, people and getting things done, you’ll fit right in.

This role is for you if you:

• Love serving people. You enjoy fixing problems and making someone’s day easier.
• Are organized. You keep records accurate and paperwork in order.
• Are a team player. You like helping agents, members and community leaders succeed.
• Want to grow. You’re ready to earn your insurance license and build real career skills.

Part-Time Hours

• 3 days a week, 8:30 am – 5:00 pm (22.5 hours a week)
• $17 – $20 per hour
• Paid training for both licensing and standard sales training
• Ongoing development and support in every role

No insurance license? No problem. We’ll pay for your training. You’ll need to earn your Property & Casualty license within three months of starting.

What You’ll Do

Take care of our members

• Answer customer questions by phone, email and in person
• Process payments, submit claim reports and prepare certificates of insurance and binders
• Prepare correspondence and process Tier 1 changes to insurance policies

Power up our sales team

• Quote home and auto insurance and process new business
• Promote cross-selling and set appointments for agents
• Promote FB Bank products and support sales of Southern Farm Bureau Life Insurance products
• Promote our Healthcare operation: know the basic product offerings and collect the information needed for a referral

Keep the county Farm Bureau running

• Support and promote county Farm Bureau activities
• Maintain all county Farm Bureau records, files and permanent documents
• Maintain the county Farm Bureau’s financial accounting system, record all money transactions and make bank deposits
• Keep membership information accurate. This includes running the renewal process, assigning new membership numbers, keeping a paid member listing as required by the Memorandum of Agreement, conducting the annual membership service check and entering data into the membership system. You’ll be responsible for the county’s adherence to the membership policy.
• Help plan county board meetings and other meetings or events when asked, which includes attending board meetings, recording minutes and maintaining minute books
• Keep in close contact with the County President and Directors on membership and service programs

Run the office

• Open and close the office
• Keep office supplies stocked
• Use all computer programs designed for county Farm Bureau and insurance company use
• Operate office equipment such as the telephone, printer and postage machine

And more

• Attend required training sessions and complete in-office training as instructed
• Perform other duties as requested by the manager

What You Need

• High school diploma
• Property & Casualty license within three months of employment (we pay for your training)
• Keep your license current through continuing education (CE) credits

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.