Member Service Specialist

Profed Federal Credit Union; Decatur (IN); On-site; USD 30,000 - 42,000; Full time

Job summary

ProFed Federal Credit Union is seeking a Member Service Associate to join our branch team in Decatur, Indiana. You will process member transactions, assist with deposits and loans, promote credit union products, and help maintain accurate cash controls.

Strong customer service and basic computer skills are essential. You will support the Branch Manager and staff, provide training to other associates, and help ensure efficient, courteous service in every interaction.

Qualifications

• Friendly, well-organized person with professional image.
• Ability to balance cash drawer consistently and perform accurate math.
• Basic computer knowledge and ability to learn credit union processing systems.

Responsibilities

• Assist Branch Manager and Assistant Branch Manager as needed.
• Process loan applications and documentation.
• Provide leadership, technical guidance, and training to Member Service Associate staff.
• Execute member transactions accurately and politely.
• Promote credit union products and services.
• Maintain proper control of cash, documents, and transactions.
• Attend staff meetings and training sessions.
• Additional duties as assigned.

Skills

Cash handling

Customer service

Banking software

Math basics

Leadership training

Attention to detail

Tools

Credit union software

Job description

Description

POSITION SUMMARY

Primarily responsible for processing member transactions and providing a variety of member services in an accurate, efficient, and courteous manner. Additionally responsible for promoting credit union products and services and maintaining proper control of assigned cash, correspondence, transactions, and credit union documents. Provide assistance and support to Branch Manager and Assistant Branch Manager in branch deposit, lending, and security operations. Responsible for providing leadership, technical guidance, and training to Member Service Associate staff members.

QUALIFICATIONS

Requires a friendly, well-organized person who can portray a professional image regarding performance, appearance and attitude toward members, co-workers, and management staff. Must be able to balance consistently and keep proper control over cash drawer at all times. Ability to prepare and complete transaction and loan documentation and perform mathematical computation is required. Must have basic computer knowledge and the ability to learn credit union transaction processing systems.

PHYSICAL REQUIREMENTS

Must be able to view a terminal screen and operate a computer keyboard. This individual must be able to count accurately and quickly. Ability to complete transactions, documentation and perform mathematical computation is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide assistance and support to Branch Manager and Assistant Branch Manager as needed
• Conduct loan interviews and process loan applications and documentation
• Provide leadership, technical guidance, and training to Member Service Associate staff members
• Execute member transactions and provide general information in an accurate, efficient, and courteous manner
• Actively promote credit union products and services
• Maintain proper control of assigned cash, corresponding transactions, and credit union documents
• Maintain a neat and organized work area
• Attend all required staff meetings and training sessions
• Additional duties as assigned

ProFed is an EEO employer – M/F/Vets/Disabled