Member Service Associate

Profed Federal Credit Union; Auburn (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Profed Federal Credit Union in Auburn, IN is seeking a member-services oriented teller to process transactions accurately and courteously. This role also involves promoting credit union products and maintaining cash control.

The ideal candidate demonstrates professional image, solid math and computer skills, and strong communication with members and staff. Training will cover transaction processing systems and procedures.

Qualifications

• Must balance cash drawer consistently and maintain proper cash control.
• Ability to complete transaction documentation and perform math calculations.
• Basic computer knowledge and ability to learn credit union systems.
• Professional image and effective communication with members and staff.

Responsibilities

• Process member transactions accurately and courteously.
• Promote credit union products and services.
• Maintain control of cash and documents.
• Keep a neat and organized work area.
• Attend staff meetings and training sessions.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

Math skills

Computer literacy

Professional image

Communication skills

Job description

Description

POSITION SUMMARY

Primarily responsible for processing member transactions and providing a variety of member services in an accurate, efficient, and courteous manner. Additionally responsible for promoting credit union products and services and maintaining proper control of assigned cash, correspondence transactions, and credit union documents.

QUALIFICATIONS

Requires a well-organized individual who can portray a professional image regarding performance, appearance and attitude toward members, co-workers and management staff. Must be able to balance consistently and keep proper control over cash drawer at all times. Ability to complete transaction documentation and perform mathematical computation is required. Must have basic computer knowledge and the ability to learn credit union transaction processing systems.

PHYSICAL REQUIREMENTS

Clear and effective communication abilities required. Must be able to view a terminal screen and operate a computer keyboard. This individual must be able to count accurately and quickly. Must be able to sit and/or stand for prolonged periods. Position may require light lifting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Execute member transactions and provide general information in an accurate, efficient, and courteous manner
• Actively promote credit union products and services
• Maintain proper control of assigned cash, corresponding transactions, and credit union documents
• Maintain neat and organized work area
• Attend all required staff meetings and training sessions
• Additional duties as assigned

ProFed is an EEO employer – M/F/Vets/Disabled