Member Service Associate

Profed-Federal-Credit-Union; Kendallville (IN); On-site; USD 29,000 - 36,000; Full time

Job summary

ProFed Federal Credit Union in Kendallville, IN, is seeking a detail-oriented individual to process member transactions and deliver courteous service. You will promote credit union products and maintain cash controls to support daily operations.

The role requires accurate math, strong communication, and the ability to learn credit union processing systems. Candidates should be prepared for an on-site position with regular team meetings and training.

Qualifications

• Balances cash drawer consistently and maintains accuracy in transactions.
• Basic computer knowledge and ability to learn credit union systems.
• Ability to perform mathematical computations and transaction documentation.

Responsibilities

• Execute member transactions and provide information accurately and courteously.
• Actively promote ProFed products and services.
• Maintain proper control of cash, correspondence transactions, and documents.
• Keep a neat and organized work area.
• Attend staff meetings and training sessions.
• Perform additional duties as assigned.

Skills

Cash handling

Customer service

Math skills

Job description

POSITION SUMMARY

Primarily responsible for processing member transactions and providing a variety of member services in an accurate, efficient, and courteous manner. Additionally responsible for promoting credit union products and services and maintaining proper control of assigned cash, correspondence transactions, and credit union documents.

QUALIFICATIONS

Requires a well-organized individual who can portray a professional image regarding performance, appearance and attitude toward members, co-workers and management staff. Must be able to balance consistently and keep proper control over cash drawer at all times. Ability to complete transaction documentation and perform mathematical computation is required. Must have basic computer knowledge and the ability to learn credit union transaction processing systems.

PHYSICAL REQUIREMENTS

Clear and effective communication abilities required. Must be able to view a terminal screen and operate a computer keyboard. This individual must be able to count accurately and quickly. Must be able to sit and/or stand for prolonged periods. Position may require light lifting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Execute member transactions and provide general information in an accurate, efficient, and courteous manner
• Actively promote credit union products and services
• Maintain proper control of assigned cash, corresponding transactions, and credit union documents
• Maintain neat and organized work area
• Attend all required staff meetings and training sessions
• Additional duties as assigned

ProFed is an EEO employer – M/F/Vets/Disabled