Member Service Associate

Profed Federal Credit Union; New Haven (IN); On-site; USD 32,000 - 52,000; Full time

Job summary

Profed Federal Credit Union is seeking a results-driven teller to process member transactions accurately and courteously. The role focuses on delivering excellent member service while promoting credit union products and maintaining tight control over cash and documents.

You will be part of a team dedicated to efficiency and accuracy in daily operations. The position requires a professional image, strong math skills, and the ability to learn our transaction processing systems.

Qualifications

• Well-organized individual with a professional image toward members, coworkers and management.
• Must balance cash drawer consistently and maintain proper cash handling.
• Able to complete transaction documentation and perform basic mathematical computations.
• Must have basic computer knowledge and learn credit union processing systems.

Responsibilities

• Execute member transactions and provide general information accurately, efficiently and courteously.
• Actively promote credit union products and services.
• Maintain proper control of assigned cash, corresponding transactions, and credit union documents.
• Maintain a neat and organized work area.
• Attend all required staff meetings and training sessions.
• Additional duties as assigned.

Skills

Cash handling

Customer service

Mathematical ability

Computer literacy

Tools

Transaction processing systems

Job description

Description

POSITION SUMMARY

Primarily responsible for processing member transactions and providing a variety of member services in an accurate, efficient, and courteous manner. Additionally responsible for promoting credit union products and services and maintaining proper control of assigned cash, correspondence transactions, and credit union documents.

QUALIFICATIONS

Requires a well-organized individual who can portray a professional image regarding performance, appearance and attitude toward members, co-workers, and management staff. Must be able to balance consistently and keep proper control over cash drawer at all times. Ability to complete transaction documentation and perform mathematical computation is required. Must have basic computer knowledge and the ability to learn credit union transaction processing systems.

PHYSICAL REQUIREMENTS

Clear and effective communication abilities are required. Must be able to view a terminal screen and operate a computer keyboard. This individual must be able to count accurately and quickly. Must be able to sit and/or stand for prolonged periods. This position may require light lifting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Execute member transactions and provide general information in an accurate, efficient, and courteous manner
• Actively promote credit union products and services
• Maintain proper control of assigned cash, corresponding transactions, and credit union documents
• Maintain neat and organized work area
• Attend all required staff meetings and training sessions
• Additional duties as assigned

ProFed is an EEO employer – M/F/Vets/Disabled