Member Service Associate

Profed Federal Credit Union; Fort Wayne (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

Profed Federal Credit Union in Fort Wayne, IN seeks a front-line Teller responsible for processing member transactions accurately, promoting credit union products, and maintaining cash drawer integrity.

You will provide courteous service, learn the credit union's systems, complete documentation, and participate in staff meetings as part of a collaborative team.

Qualifications

• Must be well-organized with professional image.
• Balance cash drawer consistently and accurately.
• Complete transaction documentation and math computations.
• Basic computer knowledge and capacity to learn credit union systems.

Responsibilities

• Execute member transactions and provide general information accurately and courteously.
• Actively promote credit union products and services.
• Maintain proper control of cash, transactions, and documents.
• Keep work area neat and organized.
• Attend staff meetings and training sessions.
• Additional duties as assigned.

Skills

Cash handling

Customer service

Math skills

Professional image

Basic computer skills

Tools

Transaction processing systems

Job description

POSITION SUMMARY

Primarily responsible for processing member transactions and providing a variety of member services in an accurate, efficient, and courteous manner. Additionally responsible for promoting credit union products and services and maintaining proper control of assigned cash, correspondence transactions, and credit union documents.

QUALIFICATIONS

Requires a well-organized individual who can portray a professional image regarding performance, appearance, and attitude toward members, co-workers, and management staff. Must be able to balance consistently and keep proper control over cash drawer at all times. Ability to complete transaction documentation and perform mathematical computation is required. Must have basic computer knowledge and the ability to learn credit union transaction processing systems.

PHYSICAL REQUIREMENTS

Clear and effective communication abilities are required. Must be able to view a terminal screen and operate a computer keyboard. This individual must be able to count accurately and quickly. Must be able to sit and/or stand for prolonged periods. This position may require light lifting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Execute member transactions and provide general information in an accurate, efficient, and courteous manner
• Actively promote credit union products and services
• Maintain proper control of assigned cash, corresponding transactions, and credit union documents
• Maintain neat and organized work area
• Attend all required staff meetings and training sessions
• Additional duties as assigned

ProFed is an EEO employer – M/F/Vets/Disabled