Member Service Associate

ProFed Credit Union; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

ProFed Credit Union is seeking a member services-oriented professional to process transactions and deliver friendly service. You will promote credit union products, maintain accurate cash handling, and ensure compliance with processing procedures.

The role requires basic computer skills and the ability to balance a cash drawer while supporting a positive member experience. Candidates should be organized, present a professional image, and be comfortable learning transaction processing systems.

Qualifications

• Requires a well-organized individual with a professional image toward members and staff.
• Must balance cash drawer consistently and maintain control of transactions.
• Ability to complete transaction documentation and perform basic math computations.

Responsibilities

• Execute member transactions and provide information accurately and courteously.
• Actively promote credit union products and services.
• Maintain proper control of cash, transactions, and documents.
• Keep work area neat and organized.
• Attend required staff meetings and trainings.
• Perform additional duties as assigned.

Skills

Cash handling

Customer service

Basic computer skills

Math proficiency

Education

High school diploma

Tools

POS system

Job description

Position Summary

Primarily responsible for processing member transactions and providing a variety of member services in an accurate, efficient, and courteous manner. Additionally responsible for promoting credit union products and services and maintaining proper control of assigned cash, correspondence transactions, and credit union documents.

Position Summary

Primarily responsible for processing member transactions and providing a variety of member services in an accurate, efficient, and courteous manner. Additionally responsible for promoting credit union products and services and maintaining proper control of assigned cash, correspondence transactions, and credit union documents.

Qualifications

Requires a well-organized individual who can portray a professional image regarding performance, appearance and attitude toward members, co-workers and management staff. Must be able to balance consistently and keep proper control over cash drawer at all times. Ability to complete transaction documentation and perform mathematical computation is required. Must have basic computer knowledge and the ability to learn credit union transaction processing systems.

Physical Requirements

Clear and effective communication abilities required. Must be able to view a terminal screen and operate a computer keyboard. This individual must be able to count accurately and quickly. Must be able to sit and/or stand for prolonged periods. Position may require light lifting.

Essential Duties And Responsibilities

• Execute member transactions and provide general information in an accurate, efficient, and courteous manner
• Actively promote credit union products and services
• Maintain proper control of assigned cash, corresponding transactions, and credit union documents
• Maintain neat and organized work area
• Attend all required staff meetings and training sessions
• Additional duties as assigned

ProFed is an EEO employer - M/F/Vets/Disabled