Member Service Representative

TowneBank; Southern Shores (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

TowneBank is seeking a friendly teller at our Southern Shores branch to handle monetary transactions for members and promote TowneBank products. You will balance the cash drawer daily and provide receipts, while delivering excellent service in person, by phone or email.

Ideal candidates have cash handling and customer service experience, with familiarity in Outlook/Excel/Word and basic bank software. Join a collaborative team and support our community-focused approach.

Qualifications

• One year cash handling and customer service experience with a single employer and/or six months bank teller experience.
• Experience using Outlook, Excel, Word and other Microsoft applications. Bank software experience a plus.
• Flexibility to learn and grow as new systems or processes emerge.
• Experience operating a cash register with ability to balance cash drawer daily.
• Ability to accurately process monetary transactions in a timely fashion.
• Proven ability to provide excellent member service in person, on the phone, and by email.
• Ability to work as an integral team player.
• Punctuality and dependability are a must.

Responsibilities

• Handle monetary transactions for members and provide receipts.
• Balance cash drawer daily and ensure accuracy.
• Promote TowneBank and its products and services to members.
• Provide excellent member service in person, on the phone or by email.
• Adhere to AML/BSA and other applicable laws and regulations.
• Perform other branch duties as assigned.

Skills

Cash handling

Customer service

Microsoft Outlook/Excel/Word

Banking product knowledge

Team player

Punctuality

Tools

Outlook

Excel

Word

Bank software

Job description

NC1-2 Juniper Tr-SthrnSho
Southern Shores, NC 27949, USA

Description

TowneBank has a culture that:

• Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.
• Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.
• Handles monetary transactions for members and enters them in the Bank’s software programs and provides receipts
• Follows the Bank’s security guidelines on a daily basis
• Stays abreast of the Bank’s check cashing policies and procedures and federal laws to verify checks and cash, and examine documents for essential elements
• Reviews member accounts in order to make appropriate decisions regarding the requested transaction
• Accurately keeps cash drawer in balance on a daily basis
• Promotes TowneBank and its products and services
• Provides exquisite service to members in person, on the phone or by email
• Displays a professional appearance and behavior
• Handles other branch duties as assigned
• Adheres to applicable federal laws, rules, and regulations including those relating to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA)
• Other duties as assigned

Minimum Required Skills and Competencies:

• One year cash handling and customer service experience with a single employer and/or six months bank teller experience
• Work experience using basic computer skills including Outlook, Excel, Word and other Microsoft applications. Experience using Bank software programs a plus.
• Flexibility to learn and grow as new systems or processes emerge
• Experience operating a cash register with ability to keep cash drawer in balance on a daily basis
• Ability to accurately process monetary transactions in a timely fashion
• Proven ability to provide excellent member service in person, on the phone, and by email
• Ability to work as an integral team player
• Punctuality and dependability are a must

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.