Member Service Representative

TowneBank; Hampton (VA); On-site; USD 42,000 - 49,000; Full time

Job summary

TowneBank in Hampton, VA is seeking a Member Service Representative I to deliver friendly, accurate service to members and process transactions in a fast-paced branch environment.

You will balance cash, follow security guidelines, and promote TowneBank products while maintaining a professional appearance and teamwork. This role requires punctuality and the ability to handle multiple tasks with care, ensuring compliance with AML/BSA policies.

Qualifications

• One year cash handling and customer service experience with a single employer
• Work experience using basic computer skills including Outlook, Excel, Word and other Microsoft applications.
• Flexibility to learn and grow as new systems or processes emerge.
• Experience operating a cash register with ability to keep cash drawer in balance on a daily basis.
• Ability to accurately process monetary transactions in a timely fashion.
• Proven ability to provide excellent member service in person, on the phone, and by email.
• Ability to work as an integral team player.
• Punctuality and dependability are a must.

Responsibilities

• Handles monetary transactions for members and enters them in the Bank’s software programs and provides receipts.
• Follows the Bank’s security guidelines on a daily basis.
• Reviews member accounts to make appropriate decisions regarding the requested transaction.
• Accurately keeps cash drawer in balance on a daily basis.
• Promotes TowneBank and its products and services.
• Provides exquisite service to members in person, on the phone or by email.
• Displays a professional appearance and behavior.
• Handles other branch duties as assigned.

Skills

Cash handling

Customer service

Microsoft Office

Tools

Bank software

Job description

• Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well‑being of our community.
• Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.
• Handles monetary transactions for members and enters them in the Bank’s software programs and provides receipts
• Follows the Bank’s security guidelines on a daily basis
• Stays abreast of the Bank’s check cashing policies and procedures and federal laws to verify checks and cash, and examine documents for essential elements
• Reviews member accounts in order to make appropriate decisions regarding the requested transaction
• Accurately keeps cash drawer in balance on a daily basis
• Promotes TowneBank and its products and services
• Provides exquisite service to members in person, on the phone or by email
• Displays a professional appearance and behavior
• Handles other branch duties as assigned
• Adheres to applicable federal laws, rules, and regulations including those relating to Anti‑Money Laundering (AML) and the Bank Secrecy Act (BSA)
• Other duties as assigned

Minimum Required Skills and Competencies:

• One year cash handling and customer service experience with a single employer and/or six months bank teller experience
• Work experience using basic computer skills including Outlook, Excel, Word and other Microsoft applications. Experience using Bank software programs a plus.
• Flexibility to learn and grow as new systems or processes emerge
• Experience operating a cash register with ability to keep cash drawer in balance on a daily basis
• Ability to accurately process monetary transactions in a timely fashion
• Proven ability to provide excellent member service in person, on the phone, and by email
• Ability to work as an integral team player
• Punctuality and dependability are a must

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

The expected compensation range for an MSR I is $41,600 to $49,000. The good faith compensation ranges are based on the role, market, budget, internal equity, and candidate qualifications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.