Member Service Representative weekend

Planet Fitness - Midwest Management Group; Lawrenceburg (IN); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading fitness organization in Lawrenceburg seeks a Member Services Representative to create a positive member experience. In this role, you will greet members, handle front desk activities, and ensure exceptional customer service. The ideal candidate has a passion for fitness, strong communication skills, and must be at least 18 years old. Join us in promoting health and fitness in a clean and welcoming environment.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Ability to empathize and problem solve.

Responsibilities

• Greet members, prospective members and guests.
• Handle front desk activities like answering phones.
• Facilitate updates to member accounts.
• Assist in maintaining the cleanliness of the club.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Positive attitude

Exceptional customer service skills

Strong listening skills

Diplomacy in interactions

Education

High School diploma/GED equivalent

Job description

Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.