Member Service Representative/Teller Hazleton

Cross Valley Federal Credit Union; Hazleton (Luzerne County); On-site; USD 30,000 - 45,000; Full time

Job summary

Cross Valley Federal Credit Union in Hazleton is seeking a full-time Member Service Representative (Teller) to be the frontline representative for outstanding service. The ideal candidate will handle deposits, withdrawals, and provide assistance to members effectively.

This role requires bilingual communication skills in English and Spanish, a high school diploma, and customer service experience. Join us in delivering excellent service while promoting various credit union products.

Qualifications

• Ability to understand and communicate in both English and Spanish.
• Prior experience in a customer service or cash handling role preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Provide exceptional member service by greeting and assisting members.
• Process member transactions accurately and efficiently.
• Balance cash drawer daily and maintain accurate transaction records.
• Verify member identity and ensure compliance with applicable regulations.
• Identify opportunities to refer members to credit union products.

Skills

Bilingual (English/Spanish)

Customer service

Cash handling

Communication skills

Organizational skills

Education

High school diploma or equivalent

Job description

Description

Job Description: Future Hazleton Branch, Full time, Member Service Representative/Teller/Bi-Lingual

The Member Service Representative (Teller) serves as the frontline representative of the credit union, providing outstanding service to members while accurately processing financial transactions. This position is responsible for handling deposits, withdrawals, loan payments, account inquiries, and other member service requests while promoting credit union products and services that meet members' financial needs.

Essential Duties and Responsibilities

• Provide exceptional member service by greeting and assisting members in a professional, friendly, and courteous manner.
• Process member transactions accurately and efficiently, including but not limited to:
  • Deposits
  • Withdrawals
  • Loan payments
  • Cash advances
  • Check cashing
  • Money orders
• Balance cash drawer daily and maintain accurate transaction records.
• Verify member identity and ensure compliance with applicable regulations, policies, and procedures.
• Answer member questions regarding accounts, products, services, and electronic banking options.
• Identify opportunities to refer members to appropriate credit union products and services, including loans, deposit accounts, debit cards, online banking, and other financial solutions.
• Assist members with opening and maintaining accounts as needed.
• Resolve routine member concerns and expand complex issues to management when appropriate.
• Maintain confidentiality of member information and adhere to all security procedures.
• Support branch operations and contribute to achieving branch goals.
• Participate in ongoing training and professional development opportunities.

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are a team player with a positive attitude and a passion for helping others, we encourage you to apply for this exciting opportunity.

Requirements

• Must be able to understand and communicate in both English and Spanish.
• High school diploma or equivalent.
• Prior experience in a customer service or cash handling role preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Detail-oriented with strong organizational skills.
• Basic mathematical and problem solving skills.
• Computer skills and ability to learn new software quickly.
• Must be able to travel to Wilkes-Barre for training.