Member Service Representative/Teller

Cross Valley Federal Credit Union; Mocanaqua (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Cross Valley Federal Credit Union is seeking a friendly Member Service Representative/Teller to serve our members and support their financial needs. You will greet members, process transactions, and provide accurate information.

This role requires strong communication, attention to detail, and the ability to work in a fast-paced environment. You will learn the credit union's products and help maintain compliance while delivering exceptional service.

Qualifications

• Experience in customer service or cash handling preferred.
• Strong communication and interpersonal skills required.
• Ability to work in a fast-paced environment and handle multiple tasks.
• detail-oriented with strong organizational skills.
• Basic computer skills and ability to learn new software quickly.

Responsibilities

• Greet members and provide excellent customer service in a friendly and professional manner.
• Process transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
• Identify opportunities to cross-sell products and services to meet members' financial needs.
• Respond to member inquiries and resolve any issues or concerns in a timely and effective manner.
• Maintain a thorough understanding of credit union products and services.
• Adhere to all policies and procedures to ensure compliance with regulations and internal controls.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Communication

Multitasking

Detail-oriented

Computer literacy

Confidentiality

Flexibility

Job description

Description

Job Description: Member Service Representative/Teller

We are seeking a highly motivated and customer-oriented individual to join our team as a Member Service Representative/Teller. In this role, you will be responsible for providing exceptional service to our members and assisting them with their financial needs.

Responsibilities

• Greet members and provide excellent customer service in a friendly and professional manner
• Process transactions accurately and efficiently, including deposits, withdrawals, and loan payments
• Identify opportunities to cross-sell products and services to meet members' financial needs
• Respond to member inquiries and resolve any issues or concerns in a timely and effective manner
• Maintain a thorough understanding of credit union products and services
• Adhere to all policies and procedures to ensure compliance with regulations and internal controls
• Perform other duties as assigned

We are an equal opportunity employer and welcome applicants from all backgrounds to apply.

Requirements

• Prior experience in a customer service or cash handling role preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Detail-oriented with strong organizational skills
• Basic computer skills and ability to learn new software quickly
• Ability to maintain confidentiality and handle sensitive information
• Must be able to work flexible hours